“I am so totally impressed with Well.ca. I have received my order. I placed this order on Monday and it was on my doorstep Tuesday afternoon. What service! I had been looking in many stores & pharmacies for this product, but unable to find it until I went online and found it on your site. I will definitely be buying from you again.“
Vicki - January 23rd, 2013
“I have just received my package and I want to thank everyone who was involved in its dispatch. I continue to be amazed each time at the thought and care that is put in the packing of my package. Every item is so carefully wrapped and always arrives in perfect shape.
Thank you very much.“
Marissa - January 23rd, 2013
“I order from your website quite frequently and I just wanted to tell you that you’re doing an awesome job with the website and the handling of orders. I love every single thing about your website – it’s so easy to use and I love how I know when my order is processing, packaged, and shipped. I never have to wonder if I’ll get my package or not. I remember when I ordered a product that was back-ordered on your website and I received an e-mail telling me this. It was so kind of you to take your time and notify me about my package and I still received my order in a timely fashion. I really appreciate all of your hard work and your great customer service.
Thanks again and have a great day!“
Monica - January 14th, 2013
“I very much appreciate all you and the staff at well.ca have done! I understand what a huge order it was and want to thank you so much as I can only imagine how much work it was to pack and ship. I think that everything that you guys do at well.ca from the customer service to the wonderful way that things are packed to the short time it takes to receive has been incredible! Thank you for everything and have a great day,“
Amelia - January 8th, 2013
“In a world where so many businesses lack good customer service, I just wanted to say you have some of the best customer service out there! Fast, efficient, and accurate every time. It’s the main reason I will continue to order from Well.ca. Thanks!“
Kristy - January 6th, 2013
“I do not have any questions but just wanted to let you know that I was very impressed and pleased with Well.ca customer service.
Miroslava - December 28th, 2012
“As a (relatively) new Well member, I have been meaning to tell you that yours is the absolute easiest and best website from a user standpoint. Also, the orders are always correct, they are received extremely fast, the packaging is great and customer service is fabulous. You are the best online “partner” of mine!“
Lynn - December 27th, 2012
“Thank you so much for my most recent order, made on Nov 1st and delivered ever so quickly to me today, Nov 7th! I contacted you a couple of weeks ago with a concern that my orders seemed to take so long to be processed and shipped. However, this latest order proves how quickly you can and do get orders delivered. I appreciate the large and diverse inventory you carry. Living in a rural remote area, your website is extremely helpful to people like me. I don’t have access to a drug store down the street. I must warm up the car, make sure I’ve got enough fuel, and drive up to 100 kms just to get to a store that offers what you offer via the internet. With Well.ca I don’t have to brave the ice and cold, and I don’t have to risk my life getting to a drug store for cold meds. I just go online and order it. I want to thank you all for your dedication to Well.ca and I hope you keep at it! One regret I have is that we go out of the country for over 5 months of the year, leaving next week, and I will MISS your website. Please share with your staff that they are greatly appreciated. They may not see a face in the order they’re filling, but there really is someone there who is depending on them and appreciating them.
Thank you, all of you!“
Nancy - November 8th, 2012
I’ve just received my latest well.ca order, and I want to mention that the handwritten ‘Thanks!’ from Michelle on the enclosed receipt is a nice touch.
The accompanying smiley face reminded me of my mom, and put a smile on my face too!
Best wishes to all of you.“
Laurel - November 7th, 2012
Just wanted to say that once again, not only was my order delivered expeditiously but the communication is wonderful.
Thank you for your great service! I look forward to placing future orders.
All the best!“
R.V. - November 7th, 2012
“I love your service.
You guys are fast and spot on with your deliveries.
Lorne - November 7th, 2012
“Good morning, this will be the second purchase that I have made with Well.ca.
The order was handled in a very timely fashion. I was pleased with all the products that I ordered, and delivery was quick.
This for me is easier than shopping at an actual store!“
Jane - November 7th, 2012
“I received a donation for my dog rescue group via Well.ca.
The donation arrived very quickly and was left in a dry and secure spot at my home.
I am impressed and will use Well.ca myself!!“
Debbie - November 6th, 2012
“I purchased the men’s grooming bundle. It was shipped nicely and quickly.
The price was excellent, and I will definitely shop again on your site.“
DS - November 6th, 2012
Thank you so much for shipping my order in such a short time.
Every item I ordered arrived in perfect condition.
Your prompt service is the reason I keep coming to you guys for my shopping online.
I’m very satisfied, and I will be back sooner than later.
Thank you very much.“
Alfred - November 5th, 2012
“What a wonderful company to deal with if all companies were as well run as
yours it would be a better world. Tks.“
Kathy - October 24th, 2012
“Thanks for the notification and the usual prompt, excellent service. I have been so impressed with you folks that I have convinced three friends to use your site as well. Continue with the good work.“
Sharon - October 22nd, 2012
This is my second order and I recieved it in less than 36 hours. VERY impressed. Will definitely order again. Thanks for the exceptional service “
Tracy - October 19th, 2012
“I received my order yesterday and all delivered as ordered. This purchase experience was very positive from ordering through to a very quick free delivery along with email updates and confirmations.
Linda - October 18th, 2012
I appreciate the first class service fast delivery and high quality
products promoted by well.ca.
Harry - October 18th, 2012
“Oh, Well. It is such a joy shopping with you. I source thousands of products every year for our little hospital, and every time I find something I can order at Well.ca I smile because I know it’s going to be fast and easy.
Your website is easily navigated with a search function that works, the categories are intuitive everything is easy to read. Ordering takes seconds, not hours.
You’d be surprised how rare a simple delight like that is!
Thank you for being awesome.“
Kate - October 17th, 2012
“You people are just like family, you’re all so pleasant and considerate, this is what keeps your customers happy and keep coming back for more. “
Alice - October 17th, 2012
“Just wanted to say bravo yet again for making the site even EASIER to use! I love that I can get everything I need w ease and confidence.
Laura - October 15th, 2012
“Hello everyone at Well.ca, I just wanted to say how extremely satisfied I am with your business. I have ordered several items from your website and received my items extremely fast and the orders have all been correct. What always makes me smile is when some of the invoices come with a hand written smiley face, a thank you and the persons name that packed my items. I love the personal touch, makes me feel good about ordering from a local (for me anyways) Canadian company! Best of all, is your prices! I would say 99 percent of the time, I can find the item I am looking for the cheapest on your website! I have been meaning to write the note to you for quite some time, but as a mom of 3 I’m pretty busy, and that’s another great thing, when I think of something I need at 2am and I don’t want to pack 3 small kids up the next day to drag them out to get it, I know you are there for me!
Amy - October 15th, 2012
“WOW. Best company I’ve dealt with in years.
Fast shipping, easy transaction, free shipping, updates throughout.
Definitely ordering again.“
Jennifer - October 13th, 2012
“Wow, I’m impressed. This was our first order with your company.
We really liked the emails updating the status of our order and the timely fashion it arrived. Thanks for great service.“
Alison - October 13th, 2012
“Fantastic customer service! Simple, easy and incredibly fast. Keep it up
Olga - October 11th, 2012
“Just want to say that I am impressed with the timely delivery of my purchased product from your website.
I am pleased with your service and love the fact that I can find almost any product that I am looking for and have it shipped to my door within 2-3 business days.
Thank you for the pleasant experience,“
Patty - October 2nd, 2012
“Thank you SO much! I just received my first (of many to come) order from you guys today. I am so happy with how fast it arrived! Order placed yesterday and it arrived at my door TODAY!
Thank you SO much again for amazing service, and the product is great too!“
Kendra - October 2nd, 2012
“Thank you very much, I really appreciate the professionalism. It is a pleasure to shop at Well.ca“
JL - October 2nd, 2012
“You folks get an 11/10 for your customer service!!! I am so proud to be one of your customers! Good job folks – to everyone! :)“
Kathy - September 27th, 2012
“You have been one of the best companies I have ever purchased from, and I will again in the near future. Thanks again!“
Wayne - September 26th, 2012
“I just wanted to tell you what a pleasure it has been dealing with your company. Everything about this order from placing it, receiving confirmation and delivery follow-up has been extraordinary!!! You have to be one of the best online ordering service company I have ever used. I will be ordering this product again from you and any other products that I require. I will certainly spread the word to my family and friends about your excellent customer service and great products.
It is difficult to find a company online who provides this kind of service and you should be complimented as you are one of the best.
Thank you so much.“
Daphne - September 25th, 2012
“Hi there, I received my 1st package yesterday, I have another one on the way I am very impressed with the packaging, the pricing and the shipping. I also want to thank you for personally writing thanks and a happy face on my receipt. It’s the little things like that that make you feel special. Looking forward to getting my 2nd one soon and there will be more to follow. Thanks again!“
Karen - September 22nd, 2012
“Word of mouth. My daughter in law actually recommend you to me. Which is ideal for my daughter and I to order as we are both visually impaired and as such do not drive. Online shopping and delivery is the ideal option for us! Plus I was excited to see that your items are high quality at reasonable prices. Looking forward to a continued positive consumer experience. I will definitely share this information with my family and friends.“
Ruth - September 22nd, 2012
“Thank you once again for such fast , excellent service. My order arrived yesterday. You are the BEST! “
Freda - September 21st, 2012
“Please share my compliments with your team on the amazing customer service that I have experienced today and in the past.
You are all so positive, fast, efficient, and always open to suggestions of great products. I realize it’s not always possible to stock items, but I greatly value your interest in what is important to me.
Thanks, and have a great Wednesday! “
Jill - September 5th, 2012
“Thanks so much for your quick reply. You guys really do have the best customer care I have seen in a long time.“
Jennifer - September 19th, 2012
“I just got my order today (first time ordering with you) and I am super impressed! Delivery was really quick, the freebies are great, and somebody wrote on my invoice, which made it all even better. Recommending you to others. Cheers!“
Cami - September 17th, 2012
“I am so glad I found your website – just received my 4th order from you and,as usual, everything was fine. I love the fact that I don’t have to search different drug stores for items, particularly as I am a diabetic. You actually stock low sugar and no sugar snack bars and it is horrendously difficult to find such things here. The free shipping is also greatly appreciated as I am a senior with walking difficulties and some items are much less in price than in the stores. Thank you.“
Gwenyth - September 17th, 2012
“I just have to tell you all that Well.ca is a busy Mom’s dream come true.
Always there when I really need something. Speedy, efficient service makes me one very happy customer!“
Melissa - September 14th, 2012
“I want to say I really like the graphic representation of the status of my order in your emails! It is so easy to see by the check marks, what stage it is at! Way to go!
Susan - September 13th, 2012
I would just like to let you that I love your web site. Being a mother of three small children getting out of the house to go shopping can be hard. The fast free shipping is wonderful and the great deals! I told my Infant Class all about your site! Keep up the good work.“
Lori - September 13th, 2012
“Just wanted to say that I wished I’d found your site sooner! You offer such an amazing variety of great products and I really appreciate the free shipping throughout Canada, it is why I only order from Well.ca. Great customer service and communication as well. Keep it up!“
Kate - September 12th, 2012
“Thank you for the info. I love ordering from you because I am on oxygen and don’t get out much. This is my second order and you are always so fast to process and deliver, thanks so much.“
Sandy - September 6th, 2012
“Hi Well.ca! I just wanted to say thank you for your great customer service. I have been ordering products from all over the world wide web for more than 10 years with the confidence that it would always get to me. My very first order from Well.ca however, did not get to me. Canada Post failed to deliver it. I opened up a ticket with them first and was told that it was delivered. Hm. Interesting, considering I never received the product. I contacted your customer service and was greeted with a personalized reply email! Not some automated email, but an email from a real person. Seimone Kpiniong provided me with very friendly and very helpful advice on what to do. I was given the choice of having the item reshipped or refunded. I opted for getting it reshipped as I really wanted the product. This time, it got to me in a timely manner. So thank you, Well.ca and thank you Seimone! It’s so hard to find customer service that is personal. I will be ordering from you again.“
Marissa - August 24th, 2012
“I discovered Well.ca in March 2011 after a lengthy search for an elusive personal care product. Now I am hooked!
I receive your email communications and regularly browse your excellent website—one of the best online stores I’ve seen.
I am also impressed with the attention and care with which my orders have been packaged—I love how you tape the lids on flip-top bottles to avoid spillage! Keep it up Well.ca!“
Audra - September 6th, 2012
“Oh, my goodness! Thank you so much!
It’s so wonderful to be acknowledged and respected, such rare commodities
in today’s society. The integrity and courtesy with which you treat your
customers is outstanding, and I will gladly tell friends and family about
your magnificent service. The best in Canada!“
Leslie - September 5th, 2012
“Very fast service! Just wanted to say Thank You! I will definitely recommend your company and shop again!“
Heidi - September 1st, 2012
“I have no questions but want to comment on how impressed I was with the
speed of service. I only ordered a product yesterday and it was delivered
to my door by 10:00 a.m. this morning. Wow! I can’t say I have ever
experienced such prompt service and I just wanted to say thank you.“
Donalda - August 31st, 2012
“Wow! Thanks Well.ca! Not only did you have the lowest price and free shipping, the product I order was at my door less than 24 hours after ordering.
I am very impressed and will certainly be shopping here again.“
Catherine - August 29th, 2012
“I just wanted to take a brief moment to say thank you very much for making the return process so EASY! I successfully received the size 2 diapers last week and can’t believe how quickly this whole process was, please keep up the great work You’ve made a repeat customer out of me for sure!
Have a Great Day and Thanks Again,*“
Jason - August 28th, 2012
“As always you continue to amaze! Found everything I needed and only had one item left on my shopping list.
It was a printer cartridge so I thought I would take a chance and search for it.
There it was. I love the one stop shopping. As always keep up the great work.
Will be back in a couple weeks with my next list.“
Ryan - August 25th, 2012
“I’m truly impressed with Well’s overall customer service and production. It’s hard to come by these days.
I can guarantee I will be a devoted customer. “
Melissa - August 24th, 2012
“I am always pleased with your services. I live in a remote town with little choice for retail.
I love your selection, fast delivery and ease of use website! Cheers!“
Levay - August 24th, 2012
Received my second order from you
- on time, well documented and tracked, well priced and with a very functional, thorough, and well presented web site.
Congratulations and prosper.“
Bill - August 23rd, 2012
“I want to thank you for your prompt service. This item had been on order
from my local store for over two weeks, with no end in sight. I cancelled
the order, bought from your site and had the order in two days, plus saved
almost $20. I will certainly tell my friends about your excellent service,
including delivery to my door.
Ray - August 23rd, 2012
“I just received my shipment only 36 hours after placing the order (Guelph to Montreal), and not only that, the price was better than any store I could find here.
I was pleasantly surprised to find a handwritten note from Donna!
Very sweet and personal. I have enjoyed my experience with your company and will definitely spread the word and continue to patron your business!
Thank you very much!“
Adrien - August 23rd, 2012
“Thanks so much for your quick response and action to my problem. Great customer service!
Renews my faith in people and companies!
Hope to do business with you again soon and I will definitely be recommending your company to friends.
Wendy - August 22nd, 2012
“Your company continues to amaze and delight me! I love the selection and the fact that you get things in if requested, and I REALLY love that not only are your Canadian, but that there are no shipping charges. My package always arrives before I expect and because it is through the postal service, there are no cards left at the door, necessitating a trip to the (not nearby) postal outlet.THANKS so much!“
Mary - August 21st, 2012
“Hello Well Canada:
I just wanted to say what a wonderful experience I have had shopping with
Good communication- speedy service- and a great product in return!
Thank you and keep up the great customer service.
I loved the smiling face as well added to my packing slip“
Courtney - August 21st, 2012
“Thank you Well.ca!
I received the order!
Good job! I wish all the companies were that effective!“
Galyna - Aug 21st, 2012
“Love your cute messages, that alone make me feel like a special
customer. Thank you for the information. I must take a look what else
I can order from you. You make it so enjoyable.“
Hazel - Aug 20th, 2012
“I recently placed and received an order from Well.ca and I wanted to pass along my feedback. I really like the personal touch that is provided in each email I received and the invoice that came with my order. I really enjoyed making my purchases with well.ca and I will definitely continue to do so in the future. Keep up the GREAT customer service.
Thanks to all the staff at Well.ca “
Scott - August 18th, 2012
Just want to show my appreciation to your team.
The processing/shipping/delivery is INCREDIBLY fast!
I ordered on Wednesday afternoon around 5pm when I don’t expect anyone to work, and then I received my parcel Friday.
Hard to believe!
Queenie - August 17th, 2012
“Well, I must say I am no longer a skeptic. I ordered for the first time from well.ca on Aug 3rd, and received my order in Nova Scotia less than a week later.
It was a pleasure doing business with you, and will certainly be returning. I have already been recommending your site to family members.
Well done, well.ca, well done!“
Lisa - August 12th, 2012
“This isn’t a question or concern, but a great big WOW !! I placed my order on Wed. around 3 p.m. and my order arrived Fri. at 5 p.m.; I wouldn’t have even had time to get to my own drug store to buy the items I ordered. Thanks for a job well done; be sure to let the people in shipping know that everything is always well packed and in perfect condition when it arrives.
Have a great weekend. “
Cathy - August 11th, 2012
“I just want to tell Well.ca that you have amazing service and I love to shop with you. The free shipping is huge with me, and getting discounts helps too.
You also have a great selection of products. It is nice to see there are still companies out there that care about their customers!!
I also like the personal touch of the person who prepares the order signing it and saying “thank you”. Sounds like a great place to work!!
Best wishes in the future.“
Michelle - August 10th, 2012
“Just want to say how happy I am I heard about you guys! Great selection, decent prices, and best of all prompt service and free shipping! I can’t believe how fast that arrived.
Definitely passing the word on…“
Christa - August 9th, 2012
“I am just writing to you, to tell you how much I am satisfied from you service. It is exceptional, and your email for the order update is very friendly.
The time I receive the email that my order was shipped, it take only two days and my order was at my door, WOW.
I will tell my family and friends about your kindless and your excellent service.
Thank you very much for everything. And you will hear from me very often.
Thank you again.“
Dyane - August 9th, 2012
“My order came yesterday, thank you. I rarely order online and took a chance with your company, as you had a product I wanted. The free shipping hooked me, and your excellent customer service has ensured that I will be a repeat customer. Thank you for a great job!“
Christine - August 8th, 2012
“Je suis un nouveau client et je commence
à peine à vérifier sur Well.ca et je trouve ça intéressant et je trouve que
votre entreprise est bien organisé, structuré et donne un excellent service
à la clientèle….lâcher pas c’est des gens comme vous que l’on apprécie.
Bonne fin de journée.
Un nouveau client satisfait !“
Gaétan - July 30th, 2012
“You people are awesome and I am telling people what a great service you provide. Couldn’t be more user friendly, and your prices are very reasonable. Thanks.“
Rick - July 28th, 2012
All the testimonials I read reflect what I think
of your great service.
We all say the same thing ! Amazing service !
For example, we live in BC and if I send a parcel to a cousin in Lévis PQ, it takes about ten days to get there.
I placed an order on Sunday and my cousin phoned saying the box was already there this morning and today is Thursday.
Who can beat that ? You are great. And
thank you for the smile.“
Marie - July 26th, 2012
“Thanks so much. This was the first time I have ordered from Well.ca and I can’t believe how quickly my order was processed and arrived. Fabulous customer service too : ) I will definitely order again.“
Amy - July 26th, 2012
Just received my order from you guys and I wanted to say a very big thank you.
The whole process was quick and seamless as usual and I am really pleased with all of the items.
Please pass my thanks onto everyone concerned.
Pam - July 26th, 2012
“I have nothing but the highest praise for the company and it’s employees.
Again, thank you.“
Pam - July 26th, 2012
“Thank you so much for your prompt shipping. Even with a processing error at Canada Post the parcel still arrived on schedule when they said it would be a day late.
This is the best experience I have had with internet shopping and will go to your website first to find what I am looking for. Another special touch was the signature with a smiling face, the personal touch like someone actually cares and appreciates that someone ordered from you.“
Lisa - July 26th, 2012
“Very fast service. My order was at my door today when i arrived home.
Will definitely pass along word of this company.“
Cathy - July 25th, 2012
I am very impressed with your quick delivery and will definitely be telling my friends and family about you!!
Lisa - July 25th, 2012
“I’m SO impressed. Thank you Well.ca. I wish all companies I dealt with
were so great!!!“
Mary - July 24th, 2012
“Thank you so much, it was such an easy process and I’ve already
ordered more items.
I’m a teacher in Windsor and have shared your website with all of the
teachers through our email system.
Have a great day!“
Carla - July 24th, 2012
“Thank you for the coupon and the quick return.
I am very happy with my shopping experience and will continue to shop at well.ca.“
Magdalena - June 20th, 2012
“Can’t believe I received this so FAST. 3 DAYS – Thanks & I’ll be back“
Karen - July 20th, 2012
“Just got my parcel. So quickly! AND free shipping!! As Arnold said – I’ll be back.“
Judith - July 20th, 2012
“Hi there. This is my second order from you and I just wanted to say that I really appreciate the communication and the efficiency of your service.
So far I am very impressed with everything.
Thanks so much. “
Shirley - July 17th, 2012
“I received my order yesterday and love the quick ship time and my order was packed very nicely in the box. I really appreciate the free samples and free shipping! I look forward to shopping on your website again!“
Grace - July 17th, 2012
“Love your site. Outstanding customer service and such a great variety of products !! I rave to people about your site !!
Thank You !!“
Shannon - July 16th, 2012
“Thank you Well.ca ordered on Saturday and my shipment arrived today! Could not be more pleased with the excellent speedy delivery, the care that went into packing my items and the lovely smiley face Deb left off my order print out inside the package!“
Aimée Lee - July 17th, 2012
“Just wanted to say thank you for great service.
Package arrived today and can’t wait to try out the products.“
Sue - July 16th, 2012
“You really provide fantastic service.
I will be happy to recommend Well.ca to others.“
Rob - July 12th, 2012
“Wow, what a wonderful company you are! Everything done promptly, pleasantly and perfectly.
I couldn’t believe the low price of the Obus Form inflatable travel pillow, and the free shipping was a bonus.
Nice note from the shipper too!
Hoping the word spreads of what good service you provide.“
Anne - July 12th, 2012
“I just wanted to let you know that your customer service is second to none; we are sincerely looking forward to the herbal cigarettes to help my mom quit smoking.
Thanks again for being so efficient and trustworthy. I have already recommended your site to three friends!“
Jenna - July 12th, 2012
“I just have a quick comment:
I am so very satisfied everytime I order from well.ca.
Thank you for such fantastic and efficient service and great prices!“
Janice - July 11th, 2012
“I just wanted to take this opportunity to thank you for your enthusiasm, efforts, care, and prompt responses to my enquiries regarding the vouchers from WagJag and order placement of the products. I recieved the shipments, and all is well. Your replies were very helpful and effective. I had a very good experience shopping with Well.ca, and would definately recommend it to my friends.
Yamama - July 10th, 2012
When I placed my first order with your company this morning, I was served by Laurie. It was a pleasure to have a real person answer the phone. Laurie was pleasant and enthusiastic in a lovely way. Her way of speaking with a customer and educating me about your company was such a positive experience, I just had to let you know.
I look forward to receiving the product I ordered.“
Barb - May 28th, 2012
“I just want to tell you what a pleasure it is to deal with your company. This last time you let me know that a product was out of stock, said I could cancel if I chose and then it arrived two days later. I always have this kind of customer service from you and greatly appreciate it.“
Heather - July 5th, 2012
“I wanted to thank you for your excellent service, selection and prices. I live in a remote rural area and am currently on bed rest expecting identical twins in 27 days. Your site has helped me prepare for their arrival without having to drive several hours to the city and trudging from store to store. Thanks for helping me shop for my babies while keeping them safe!“
Tamara - July 4th, 2012
I believe Allison helped me with my order, as she gave me an extra roll of packing tape (which is great, I’m moving this week!) and left a smiley on my invoice
The Father’s Day WagJag deal brought me here originally, and my Dad was thrilled for a “box set” of Gillette products. Afterwards, my girlfriend and I had a fun time looking through the products to use up the $20 gift card. You have so much selection!
I believe brand name does make a difference with certain products (seriously, Burt’s Bees > anything else) and I’m glad to have some cool new stuff. The shipping (free, awesome) and speed of delivery impressed me as well.
I’d just like to say thanks. This was an exceptionally positive shopping experience, and it felt very personal, which is not easy to do with online shopping. I’ll tell my friends about the website, and I’m sure I’ll be back again soon.“
Stephane Labrecque-Mireault - July 3rd, 2012
“You don’t understand – I love great customer service and bad customer
service is a big pet peeve. So when I am impressed by a company and
person that works there I like to spread the good word!
I liked that you helped solve the problem immediately without argument
- you helped me out and you got back to me quickly. And got my order
I was so impressed I told my boss at work even.
It is good for your site too as I know a lot of mums and I’ll spread
anyways love the care you paid to a customer and it is much appreciated.
Thanks again, enjoy the week and summer.
All the best.“
Jane - July 3rd, 2012
“Just wanted to tell you that I love your company, quick shipping and FREE shipping is awesome.
Love the products you carry. Thank You so much Your company Rocks!!!“
Barb - June 29th, 2012
“I recently placed two orders of your products. They were perfectly packed and arrived very quickly within two days. I wanted to tell you what a great service you have. I will use it whenever I can. I frequently check for the specials you offer. It is wonderful to know, that you will be there anytime I need stuff. I don’t have to drive across the city and look for stuff. The free delivery is a wonderful feature, especially to us seniors on a limited income. Keep up the good work. Thank you so much, Derek.“
Michelle Krohn - June 29th, 2012
“I just want to take a second and say that your service is AMAZING. Its rare in this day and age that I am positively surprised by any companies customer service and your guys just blew my mind not once but twice today. First when I received my delivery less than 24 hrs after making it and now to see that you are crediting me with a coupon I had given up on. This was a test order for me to see how the site worked when my friend Ann mentioned Well.ca and at this point I can really see myself stepping into a Shoppers Drug Mart or Wal-mart again for anything I can get on your site. I’m not one to rave about a company and I feel like I sound like one of those fake TV endorsements but, I don’t care. Y’all Rock!
Your new biggest fan
*Now excuse me I was just going on to my cousin about how good you guys are. “
Lydia - June 29th, 2012
“I just received my order and I must say this has to be the best online experience I have ever had. Thank you Angela for answering all my questions!
Really appreciate it. “
Nadia - June 29th, 2012
“Thank you so much for the awesome service….my husband has a wheat allergy and this is the only pasta he enjoys….I have been unable to find it here for the last month so we are very happy to be able to get it from you. Believe me, I have already told many people about how wonderful your service has been. Thank you so much….it’s nice to know exactly what is going on with my order….I look forward to future shopping.“
Deb - June 27th, 2012
“I want to tell you that we are very satisfied with your delivery service and your products. Our dogs love your Greenies!
By the way, the handwritten thank you note from AC and the happy face are very cute!
Have a great summer.“
Christine - June 27th, 2012
“Good Morning, I just wanted to say thank-you for an awesome service and very quick and efficient. I learnt about the service through a wag jag or groupon and was amazed how quick it was. Thank-you. It was a fun fathers day surprise. We will look forward to using the service and sharing with others about it. Have a nice day.“
Penelope - June 27th, 2012
“This is my first experience in dealing with you.
I want to complement you as having the best page I have ever visited.
The follow up you do is fantastic. It’s nice to know in today’s world that that someone goes the extra mile for their customers
Keep at it. I’ll be back!!!!!!!!!!!“
George - June 26th, 2012
“Just wanted to say I’m a loyal well.ca customer, and I refer friends and family all the time.
I love that you guys offer free (quick!) shipping and I hope it continues. It’s a service that’s almost impossible to find these days.
Thank you! I know free shipping is the deciding factor in online purchases for my friends and family.“
Alma - June 23rd, 2012
“I just placed my first order on Wed, and already received it today (Friday).
The product I ordered was one that is usually sold out in retail stores, and I always have to go from store to store looking for it.
Not only did you save me time, you saved me money, as your price was the lowest I’ve ever paid for this product!
I am very satisfied with the ease, speed, and quality of your business, and will continue to order from now on, as well as tell my family and friends about well.ca
Thank you very much.“
Jennifer - June 22nd, 2012
“I have received the email notification about the wipes, Thank you so very much.
I would like to pass along that your customer service is absolutely amazing.
I have had nothing be great service for all of my orders and will continue to order and tell all my friends out this company.
Thank you very much for your help.
Have a great day!“
Tonia - May 30th, 2012
I would like to say I love your website and Free Shipping!! I am a stay at home mom and your website makes it easier to buy stuff.
Great customer services!! Keep up the excellent work!“
Nuria - May 30th, 2012
“Just received my latest order and as usual everything is great. I love ordering from your company for many reasons. First one is because you are in Canada! Free shipping is nice but how quickly and how well packaged
everything is, is even more important. And the handwritten “thank you” is just icing on the cake. Wanted to let you know you are doing a great job and you presence is much
appreciated, especially by people like me that live in rural areas. You give us access to products we normally couldn’t find. Thanks again.“
Jackie - May 30th, 2012
I just want to let you know that I really enjoy your online shopping experience! Your products for the most part have excellent descriptions, and the layout is simple and easy to use. I am blind and use a screen reader, so having properly described products and labelled links is fantastic! Thank you for making your site so easy to use! I truly appreciate your fast service too! My orders have always been as ordered.
Carrie - June 21st, 2012
“Just thought I let you know, that I really appreciate your excellent service. I am so glad I found your Company and have no reservations recommending you to my friends. “
Helen - June 21st, 2012
“Just wanted to say you run an excellent business!
I’m more than happy with the service!
Have an amazing day!“
Vana - June 21st, 2012
Recently, I read an interesting interview with your president about this new online health and beauty store he had launched. Intrigued, I checked out your site. Your site was easy to navigate and I was surprised to find the hard-to-find vitamins I had been seeking.The price was competitive so I bought them. An added bonus was the ‘free shipping in Canada’ option.
The vitamins just arrived and within the outlined time frame – 3 business days.
I will definitely check out well.ca for any other pharmaceutical, health and beauty needs I may have in the future. “
Nancy - June 21st, 2012
“I just wanted to write in and rave about your packers. I’ve never seen an online company be so human! First time I ever ordered from you guys I was floored to see a hand written and signed thank you note (with a smiley) on the packing slip. So the second time I ordered I figured I’d try something different. On the order form you have a comment box and I asked them to write their best joke on the box. Sheena knocked it out of the park with “What’s brown and sticky? A stick!” I can honestly say after a hard day that really brightened my night. I love your company! Keep up the great work!“
Spencer - June 20th, 2012
“Just wanted to tell you I received my first order from you. I am very impressed with the level of service! I will definitely be ordering more and referring my friends and family to well.ca. Keep up the great work!“
Mary - June 20th, 2012
“I have to congratulate you. Your website is the easiest to use of any I have been on, your service is A-1, your emails tracking my order kept me in touch and I love the fact that your delivery service will leave the package with out someone being home! Whomever designed your system needs a raise!! Keep up the good work.“
Barbara - June 20th, 2012
I want to thank you for the prompt delivery of my order. Everything that I ordered arrived and there was no damage. I have been referring your company to my friends in the north.“
Marilin - June 19th, 2012
“Just a note from a happy customer to let you know how satisfied I am with your company.
Everything I’ve ordered has been delivered on time without a hitch.
Your people are courteous and professional, and your product selection is extensive.
Thanks again from a loyal customer.“
Diane - June 2nd, 2012
“Thank you for the prompt processing of my return!
I ordered another one… It came very quickly and worked perfectly!
I reuse well.ca packing as cage liners for my chinchilla… just a recycling suggestion.“
Olga - June 1st, 2012
“Thanks for the fast service! – Great product and friendly, helpful staff.
I’m a very happy customer and will reccomend to my friends. “
John - June 1st, 2012
“I just wanted to say I am definitely looking forward to placing more orders with your site!
What a wonderful experience my first time!
I placed my order on Monday, it was confirmed shipped on Thursday and at my door on Friday morning!!
I thought for sure my order would arrive sometime next week! I love the fact that the shipping is free and there’s no minimum!
My invoice had a “thank you with a smiley face”…Well THANK YOU KENDRA for adding a personal touch to my order, it was an unexpected and welcomed gesture!!
I’ve already informed my sister and Mom of your website and your speedy shipping!
Thanks so much for making this a wonderful experience!!“
Rhonda - June 1st, 2012
I received my order less than a day after I ordered it. WOW!
Thanks so much, I will be protected from the mosquitoes this weekend.“
Donna-Lynne - June 1st, 2012
“I work at a web design agency as a UX professional. WELL DONE! This site is fabulous.
Wonderful user experience, so kudos to those responsible.
Pass it on! “
Karl - May 30th, 2012
“Good day, I have never done this before, but I was compelled to write you to say how impressed I am with your service.
My order (as small as it was) was shipped so quickly, and the hand written thank you and smiley face were really a wonderful personal touch.
I couldn’t be more impressed, I will definitely be ordering from you again!
Thank you, thank you, thank you!“
Nancy - June 1st, 2012
“I ordered a nebulizer from you and was really pleased to receive it so quickly, you certainly will have my further orders soon.
Jennifer - June 1st, 2012
“I just wanted to say how impressed I am with ordering my products from you! I placed my order on Monday and I got my products today, that is so impressive to me! Not only did I get my order, but on my receipt someone named Adam took the time to write “Thank you with a smiling face” on my
I truely appreciate your service greatly and I will always order my products from you. You guys are amazing and I am greatly shipping charges are free.
Thank you and have a great day.“
Gail - May 31st, 2012
“Wow! Your service is amazing.
I ordered some products that I no longer find in my local pharmacy and received them within 2 days.
I am well impressed and will order from you again.
Karin - May 31st, 2012
“Hello Well.ca, I’m a new mom and when I came across your website, I was a little hesitant – I thought, there has to be a catch…this is too easy.
Well, I am now a regular customer and I am BEYOND grateful to you.
When you have a 4 month old attached to you at all times, it makes it hard to get to the store and this is the most amazing service that I have come across.
Your prices are completely competitive with any other store, your selection is AMAZING and your service with all the follow up emails is impecable.
Thank you for making my new mommy life so much easier! A grateful fan.“
Naz - May 30th, 2012
When I placed my first order with your company this morning, I was served by Laurie.
It was a pleasure to have a real person answer the phone. Laurie was pleasant and enthusiastic in a lovely way.
Her way of speaking with a customer and educating me about your company was such a positive experience, I just had to let you know.
I look forward to receiving the product I ordered.“
Barb - May 28th, 2012
“I’ve always loved your website, and more importantly your products and customer service!
Please keep up the great work. The free delivery is GOLDEN and the main reason why I’ve used your services for years now!
Joanne - May 28th, 2012
“I just would like to say “Thank you” to all that I received the product yesterday.
Thank you so much for the quick responses with professional assistance for this matter.
Have a great day!!“
Etsuko - May 25th, 2012
“Thank you!! Received my order today – exactly what I wanted! I was surprised at the price, was expecting to pay more and no shipping charges is almost unheard of anymore!
And the BEST part is that it’s from a Canadian supplier and received it so quickly!
I will most definitely be referring family and friends to your website!
Thanks so much“
Sharon - May 24th, 2012
“I do not have a question, but would just like to say that this is the first time that I have ordered from Well.ca and I am extremely happy at the prompt and courteous emails that I have been receiving!
I will definitely be ordering from you again, and spreading the word about Wells.ca.
This has been a wonderful experience!
Julie - May 24th, 2012
“I just received the package today and want to say that you guys did a really good job packing the items up and fitting everything in such a compact box.
There are many online retailers that use way oversized boxes for small items. Thank you.“
Alice - May 24th, 2012
“Thanks for the quick resonse Laurie.
I have just recently made a purchase of some other goods through Well.ca and am happy to report that you have great customer service.
I will be glad to purchase more product from your company in the future.
Thanks again for going that extra mile for a customer,“
Dan - May 23rd, 2012
“Hi to all of you! I just wanted to thank you very much for the wonderful and prompt service you offer.
It is a pleasure to shop on your site and I am always assured that I will receive exceptional service and never be disappointed.
Many companies would benefit greatly from following your example.
Thank you again! Have a nice day!“
Marie-Claude - May 23rd, 2012
“Thank you so much for the excellent service! I received my parcel this morning. I appreciate the quick shipping and being able to track my order.“
Marie - May 23rd, 2012
“The package arrived at my door on Friday I’m someone who dose not use the Internet that often. I like to send flowers, candy and gifts. I have been in retail operational management for over 30 years. I needed to let you know how very impressed I am with your service! I live outside a major city and have great small towns I like to shop from. Slowly I could no longer find my product, I found and like your website, ordered with no problems, I believe Wed. night and had the product Friday. Very well done and yes I will let people know about my story.
Corrine - May 22nd, 2012
“It is a pleasure to deal with Well.ca. You have a lot of things that I am unable to find in pharmacies and department stores, your prices are good, free delivery is a bonus and this is a very convenient way to shop! I always get my orders very quickly which is much appreciated.
Keep up the awesome work. :0)“
Cindy - May 22nd, 2012
“We ordered a Jolly Jumper from you on Monday and it arrived today.
What exceptionally great service and we are very pleased with how your company ships right away and with free shipping as well. We wanted to get this for our little grand-daughter that is staying with us for 2 weeks and didn’t expect to be able to have it by this weekend – and didn’t think it would arrive until Tuesday since it is a holiday on Monday. Naturally we are delighted that it came today and Aubrey is in it enjoying the Jolly Jumper right now.
Thank you for great service. “
Mrs. Irvine - May 22nd, 2012
“I just wanted to comment on how fast and friendly the experience was. It was very impressive. I like to tell people when they provide good service so please pass it along and keep up the great work!
I will definitely purchase from you again. “
Scott - May 18th, 2012
“Dear Well.ca – I love your website!! I have placed four or five orders now and love your service. It is so convenient.
I really like the right-to-your-door service and your products are priced right.“
Petunia - May 17th, 2012
“Wow, you all are amazing!! Thank you, thank you, thank you. After dealing
with the worst experiences with shipping and ordering gifts the past 2
weeks – you would be appalled, seriously – it is so great to know that
there are such awesome companies and workers out there. I tell everyone to
order from you! I hope YOU have the best day ever.“
Michelle - May 17th, 2012
“I was very excited to shop at Well.ca and will definitely shop here again due to your excellent customer service!“
Natalie - May 17th, 2012
“I’m not sure who to contact for feedback of service, but I’d like to say I was extremely impressed by the communication and service offered by this company.
I will definitely order again.“
Elyse - May 16th, 2012
Just a quick note to tell you how thrilled I am about my shopping experience with you! I received my order a few minutes ago and not only did it contained the product I had ordered (at an excellent price, and wow, fast shipping!), but also a kind bilingual note from your employee, Paloma.
People spend much more time complaining about bad experiences, but I wanted to underline your excellent work! Thanks a ton and I look forward to ordering from your site in the future.“
Éliane - May 15th, 2012
I just wanted to say that I love your service and I especially love the many
types of natural products you offer.
Again, thank you so much for providing Canada with this type of service.
p.s. I love the smiley faces on the invoices“
Diane - May 15th, 2012
“I had been meaning to write you since I received my first order about a week ago. I was so excited to receive my order, it was at my door in 3 days- which was awesome! I have to admit I was really pleased to see the handwritten note on my order form, its such a kind gesture that really makes you feel appreciated. The products were great and I’m happy with them and the service I received. When I had contacted customer service because I did not receive confirmation of my order, the agent I believe her name was Angela, assured me my order was received and ensured that I began receiving emails from well.ca to advise me of promotions and sales. What a great team- hard to find good customer service these days!“
Steph - May 14th, 2012
Just wanted to tell you I am quite impressed with your site and selection of natural items.
This will make my future shopping easier, faster and clearly more convenient.
Love the free shipping!
I look forward to receiving my shipment!
Thanks and kind regards.“
Michelle - May 14th, 2012
“You guys are fantastic! Your customer service is stellar, and you
really listen to your customers! Love it! The virtual store is cool.
Design a box contest was cool. Company approach is fresh and innovative.
And Canadian! I love it!“
Zoe - May 10th, 2012
“Just a note to say thank you. I’m always so pleased to do business with
you folks, your all so courteous and efficient, and I thank you, thank you
thank you. “
Alice - May 7th, 2012
I just received my first order from Well.ca and I wanted to tell you how pleased I am with your service. Everything was delivered quickly, and I appreciate the email updates as well as the fact my purchases were packed in paper instead of styrofoam or plastic (bubble wrap is always fun, but not very environmentally friendly). The free shipping was also an excellent bonus, and it warmed my heart to see a “Thanks” and a smiley face from Jake on my order. Thank you, Jake!
I’m going to recommend Well.ca to my friends, and will shop with you in the future.
Keep up the great work!“
Amy - May 5th, 2012
“Hi everyone at Well.ca. Just to let you know I received my order at my front door on April 20th, 2012, and as always the parcel was in excellent condition. Wonderful online health store and service. Thanks again!“
Jim - Lindsay, April 24th, 2012
“Thank you Well.ca and Jessie as I have now received my parcel.
Exceptional service from Well.ca!“
Sarah - April 24th, 2012
“Thank you so much – I’ve said it before and I’ll say it again: you folks are simply the best!“
Sue - April 24th, 2012
“I thank you very much.
Your company has amazing customer service, which for some reason is so hard to find now.
Thank you so much! I will be telling my friends!“
Anik - April 23rd, 2012
“I just wanted to say that my package was waiting for me when I got home tonight!
And I only placed the order Tuesday night! I’ve already told 2 colleagues at work about Well.ca and they are thinking of ordering.
Thanks for the awesome experience!“
Christine - April 20th, 2012
“Thanks so much for the quick and friendly service.
My order arrived within a couple of days.
Your store is the only place that I could find the product that I wanted. “
Helga - April 23rd, 2012
“I received my order and all was perfect. Thank You for a great service.“
Bette - April 23rd, 2012
“I love your services and the fact that you deliver right to our door!
Thanks for everything!“
Courtney - April 23rd, 2012
“just a quick HELLO and THANKS — didn’t expect my order to arrive so quickly at the door.
Bonnie’s added happy face “thanks” touch on my receipt was also very welcome. I hope you are having a lovely day. I will be a returning client!“
Lindsay - April 19th, 2012
I just wanted to take the time to write an email on behalf of your absolute amazing service. I’ve been shopping online with Well for maybe 2 years now and I refer your site to everyone I know. The lightning fast service and friendly staff makes shopping online quite easy. Your competitive prices really make the shopping experience worthwhile. Although some items are more expensive than going to a local drugstore, I am glad to spend the couple extra dollars on certain items to encourage your Canadian based business. Keep up the good work!“
Daniela - April 20th, 2012
“Due to our small community I’ve used the internet a lot to order things that aren’t available here.
I’m extremely impressed with your service.
Thank you. “
Steve - April 19th, 2012
“Made my order yesterday and already received it today.
That was amazing! I will be back! “
Mona - May 5th, 2012
“You guys ROCK!!! I just received my goods, and my hubby said “already?”“
Sophia - April 20th, 2012
I just wanted to tell you guys what a great job you are doing. I am always pleased with well.ca.
Thanks for keeping it real so to speak.
Thanks again for doing such a good job.“
Elizabeth - May 17th, 2012
“Thank you, well.ca! Just received my fourth order from this outstanding company. Both shipments arrived in 3 days! I have zero complaints about anything I have received, which is an added bonus to my real testimonial which is really about your service. I have worked in customer service for ten years, which tends to make me overly aware of how I am treated as a consumer. Everything from the easy to use website, awesome prices, free shipping in Canada, fabulous and friendly staff who leave a personalized “thank you” on each receipt are the reasons I keep coming back! Thank you! “
Janelle - May 3rd, 2012
“Hello Well.ca! I just wanted to write a note to tell you how much our family and community appreciates your website and the service that you offer to Canadians. This sort of service has been long lacking and I’m so glad to see it. I have been telling all of my friends and family about it. I live in a housing co-operative where the vast majority of folks living here have some form of mobile disability, or otherwise don’t have the ability to get around to do their shopping as they’d like. Last month’s community meeting had a special note to it after I told my neighbours that they can order their needs online and have free shipping. Not only do you offer convenience, but also ease to those who normally would have quite the struggle to get their personal and medical needs met. We’re a vegan family, and we also really appreciate that you indicate when a product is vegan friendly. Thank you so much for going out of your way to cater to everyone. I hope to see your business grow in the future so that we can purchase more through well.ca. Thumbs up on the cloth diapers and Plan Toys, too!
Thank you, “
Memie - May 3rd, 2012
I just wanted to compliment you on the excellent service I received from your staff again. I placed my order on Sunday and immediately received a confirmation email then on Monday another email telling me that my order had been shipped.
It arrived today (Wednesday) which was exactly when you said it would. In this day and age it’s rare to receive such wonderful service and I really appreciate it.
Rest assured, I’ll order everything that I need from your company.
Thank you again.
Mary - Perth, May 2nd, 2012
“Just want to let you know that my order arrived in perfect condition today. Your service is amazing! Great communication and prompt delivery!!
I will definitely be back for more!
Thank you so much,“
Joyce - May 2nd, 2012
“Thank you so much! Awesome, awesome service as usual from well.ca. We talk about your site often on one of my facebook groups. As a mum of twins, I love the fast, free shipping right to my door
Debbie - May 2nd, 2012
“Just wanted to say thank you for your quick and convient service. My most recent purchase shipped to the house in 3 days! I have told family and friends about your site and they are all pleased as well! “
Becky - May 1st, 2012
Thank you very much for your answer, and your excellent service…..
Congratulation for your company is one of the best on line service….
Barbara - April 30th, 2012
I just recieved my order from you and wanted to let you know how impressed I am with your impeccable service!
I placed an order with you last week and have recieved it before the projected date of arrival. I am so impressed by your customer service, friendliness and putting customer satisfaction first. I will definately recommend you to everyone I know and would order from you again.
Please inform your staff for a job well done!
Thanks so much!“
S.K. - April 26th, 2012
I just wanted to take the time to say how impressed I was with the
service that I got from your website. I recently purchased a
BellaBand, and not only was I very pleased with the product, but I was
so pleased with your shipping service that I have recommended your
site to all of my friends. In this day of mediocre customer service,
it was so refreshing to have something work so efficiently, and feel
appreciated for my business.
Thank you again, and great job!
Jody - April 17, 2012
I have just received the order. They are very nice and we will go back to shop in the near future, for sure!
You are really reliable and very good in everything. I enjoy doing business with well.ca.
Brian - April 16, 2012
I just wanted to say that I am very pleased with my order. It looks as if
everything was packaged with care, and my order arrived very quickly.
Also, please pass my compliments to Kev. He draw’s a fine duck. Thanks!
Chad - April 16, 2012
“I would just like to make a comment on my recent order of prevex.
This is the first time that when I ordered anything on line ( which is rare ) that I was able to know exactly when the item was ordered, processed and shipped and received on the day it was stated and not having to go to a post office pick up area.
As a senior I really appreciate this. Thank you.
a satisfied customer“
Verna - April 16, 2012
“Received my Ezo order. Thanks so much. You were a life saver as I could not get it at my usual pharmacy.
Thank you also to the young lady who packed my order. Melissa with the Happy face drawing.
Will be ordering more in the future.
-Carrol Kelowna BC
P.S. Got the order earlier than expected by about 5 days“
Carrol - Kelowana BC, April 16, 2012
“Thank You All so Very Much for getting this out ASAP!!!
I am indescribably greatful!
Yours with deep appreciation,“
J - April 16, 2012
“Just a note to let you know I received my order today, and wanted to let you
all know how very pleased I am with everything I have ordered.
I am very sure I will be a customer from now on.
Again Thank you very much for such GREAT Service.“
Carolyn - April 16, 2012
“I just wanted to say that this is the best online store, hands down!
The virtual store is amazing!
Keep up the great work!“
Janelle - April 16, 2012
“I just wanted to say that I love your site, and I am so thankful for it! I am cloth diapering my 6 month old daughter, and I have a hard time finding natural and cloth diaper products in stores around here.
You have such a great selection of everyday and speciality items, it makes shopping really easy.
And free shipping… in Canada… that’s just icing on the cake! I find myself telling everyone about well.ca!!
Thank you again! “
Erin - April 16, 2012
“Hi Folks at Well.ca,
The dust from the Purolator van has settled on the laneway out here on our farm; a package arrived from Well.ca. It is my first experience ordering from your company and I thought you might appreciate some feedback. (My wife/business partner and I operate an direct marketing farm business so I am highly tuned to customer service). The website worked perfectly and even though I knew I was being ‘processed’ there was an underlying feeling that my business was appreciated. This continued as the order progressed through payment, confirmation, shipping notification and delivery…all of which took place in a mere 30 hours to a rural address. Nice! The shipping slip exclaimed “Thanks for your order!” and I loved the real people touch when Bonnie also wrote her thanks in the slip and added a smiling face.
You promise Big and deliver HUGE. Marketing perfection.
Oh, by the way, the products were exactly as ordered and packed well.
Thanks!, and yes, I will tell other potential customers.
Steve - April 12, 2012
No questions. Want to tell you I’m very impressed with the service so far. Just got an e-mail from Canada Post to say my order has been shipped and I will receive it tomorrow. That’s what I call service. No wonder the testimonials I read were so glowing. I will certainly tell family and friends about you.“
Sadie - April 12, 2012
I wanted to send a quick note to say thank you for handling my order. I was very pleased with how fast my online order went through and how quickly my order arrived at my home. The email notifications were also welcomed and is a nice way of knowing what is going on with my order. The process was painless and easy.
Again, thank you very much for making online shopping at well.ca easy and convenient. I will shop again at well.ca and will highly recommend you to my family and friends.
Linda - April 11, 2012
“I would really like to thank you for stocking all my favourite items, in CANADA!! you’re the best!!“
Shamai - April 10, 2012
“Thank you for your time. You guys are truly impressive.“
Joe - Victoria, April 10, 2012
“I am delighted with every thing I ordered. I have told about five people about well.com and they are amazed when I tell them about free shipping. I am indebted to a fellow celiac for telling me about well.ca. To find food that is gluten free is wonderful. I have made two items the Cookies and the Banana Bread; both was a great success.
My opinion is this|: if you are hesitating, DONT. Everything you see on the site is true. You will be up to date via email with each stage of your order.
Also you can speak to a very helpful member of staff. In closing, I am going to be a customer for the many things they have besides gluten free products.“
Adyson - April 10, 2012
Thank you for having such an easy to follow ordering system….so many of them are do this,do that, do the other…..this was a piece of cake.
Thank you…..I know that Lincoln my dog is going to go nuts when the Easter Bunny delivers this toy!!“
Jill - April 04 2012
I was very impressed with how quick my order was processed and shipped, I will definitely recommend you to my friends.
Alexandra - April 03, 2012
Properly packed with care.
I could not have done it better myself.
And a special nod to Terry for the smiling happy face.
It’s a pleasure being your customer.“
Sol - April 03, 2012
“Many thanks for the excellent customer service you provided. I am grateful you had the item I needed (Voltaren), which is currently unavailable in the US.
The promptness by which you processed my order and delivered it to my home in Virginia, US, has left me completely awestruck.
Tammie - Salem, VA, April 04 2012
“Hi! This is only the second or third time I have ordered from Well.ca. I would just like to say how happy I am with the ease of using the website, as well as the prompt delivery of my items! When receiving this order, I was pleasantly surprised with the handwritten “Thank You”, accompanied by a handdrawn smiley face, at the bottom of my receipt!
Anyway. Just a friendly thank you for Well.ca’s services! “
Leah - April 04 2012
“Thanks for the update. It has been a hassle free and pleasant experience so far.
I will definitely refer well.ca to my friends!
Looking forward for the items.
Sasi - April 01, 2012
I can’t believe I ordered something from you on Monday and received it
today. Great and fast delivery. I will certainly order from you again.“
Danielle - March 31st, 2012
“We love your site and service, I told all my friends about you.
Thank god you are there for us parents with young kids that can’t easliy go out and shop.
keep up the good work.“
Sandy - March 31st, 2012
“I just wanted to let you know that my order arrived today. I don’t mind telling you that I’m totally blown away by your service: your professionalism and obvious care for the customer showed in your regular updates regarding the status of the order, your ensuring that Canada Post kept me informed regarding delivery, your free-shipping facility which made the order itself worthwhile. What a breath of fresh air and how I wish other companies were as caring as you. Many thanks – and by the way, the Dr Ho pads are great, my 9-year-old machine has a new lease of life!
Paul - March 30th, 2012
I am honestly in love with the team of positive, energetic individuals working for your company.
Whoever is responsible for recruiting in your company sure knows how to pick the right group of people…
I hope to remain a customer to your company for as long as I am alive, have money, and am living in Canada. That’s my promise.
Have a lovely rest of the week.
Zee - March 30th, 2012
I just want to personally say that you have an amazing website and extremely professional customer service. You are polite, informative and respectful. Your shipment delay notices are also thorough and informing. Thank you for taking the time to kick butt!
Eric - March 30th, 2012
“Wow, great message. Thanks in advance to your shipping team. And thanks to your CS team – especially Lesley, for making right a problem I had trying to place an order last weekend. I’m really excited to receive my first order from well.ca – the first of many, I have a feeling!“
Ellen - March 30th, 2012
“Thanks so much. By the way, your free shipping policy combined with your
competitive prices and great customer service have made you my hands down
favourite place to shop for wellness products and I spread the word to my
friends and family whenever I can. (You may quote me if you like:-)
All the best,“
Debbie - March 30th, 2012
“Hello. I’d like to let everyone at well.ca know what a joy it was to shop with your company. Your customer service gets five out of five stars. I loved the step by step e-mails updating me on my order. Truely above and beyond. I would recommend well.ca to everyone at anytime. Thank you so much, “
Holly - March 30th, 2012
“As I am a new customer, I just wanted to commend you on the great products I received and the speedy delivery of my order!
Thanks a bunch Well.ca!“
“You have a great website!! I’ve ordered off here 3 times now and 2 times the order arrived in one day. Only once it was delayed and you e-mail me and let me know right away so I wasn’t sitting around guessing what was happening. I would highly recommend well.ca to anyone. Great customer service! I love love the “leave it at the door” option!!“
“Thank you so much! I received my order today and was very pleased. There was even a little happy face drawn on the bill from the person that packed it up. That is customer service plus!!! I will certainly shop again with your company. You had a product that no other store in my area carried, the shipping was fast and accurate.
I am a very happy customer “
“Hey Well.ca Team,
I have now ordered from you guys multiple times. I received great products
(namely cloth diapers for my little baby bums I love the selection,
deals, convenience, and speed of delivery! I even love the hand written
‘Thank You’ on the shipping form.
So… THANK *YOU! *I will certainly be ordering again soon
p.s. I already told all of my friends“
“Thank you very much, the order was received today. I am writing you to let you know that we (hubby and I) think that your order processing and everything around it is just great! We definitely buy again from you guys. Good job!
Inge & Peter - St. Andrews
“HI there, u just wanted to say a huge THANK YOU for my perfect order, the service is perfect, the products are perfect! This has become my newest favorite thing! I am telling everyone I know about you, AWESOME AND I CAN’T THANK YOU ENOUGH!!!!“
“How cool is this? I had never heard of you before but I was searching out a
product I can’t get in Victoria and someone recommended you. Now I can see
I loved the staged notifications.brilliant idea. You guys rock and I will
recommend you where ever the opportunity arises. Of course, I will use you
Thank you for being a great Canadian company.“
“Hello… I am a new customer of Well.ca. I placed an order a few Fridays ago and it was delivered to my door the following Wednesday! I am impressed. To add to my pleasure, I could not find the version of the product I wanted in the stores. I was delighted to find it on your website. And I paid the same price as if I had bought the similar product in the stores. I don’t know how you do that! With Purolator shipping and all. I will be taking a closer look at the products on your website, and intend to send an e-mail to my friends about your service. Best wishes as you continue to develop your business! You’re doing many things right! “
Colleen - Halifax
“Just received my first order this morning. Thanks for the great service. Really appreciate being able to get some hard to find items through you. Don’t change a thing. Thanks again.“
Mary - Cookstown
“I received my order and everything was perfect!! Thank you so much for your
friendly service and quick turn around. Being confined to a wheelchair it
is hard to get out and about sometimes and with winter…well you can
imagine so I’m looking forward to using your services again. Are you
expecting more name brand items to be added?
Thank you for your services“
Sherry - Stratford
“I am writing to let you know so far I like your service…..I am going to
promote you and advocate for you….I think this is a wonderful
service…..I recently have not been able to get out and about but love your
site so am trying it for the first time…..
I am waiting to receive my order but feel that it will arrive no
best wishes and again I will support your business….and I look forward to
seeing you carry even more lines – natural organic and for sure
Love peace and giggles “
From my first order I have been totally satisfied with all aspects of your company. This is the reason why I have told so many people about your company. Keep up the great work! More and more people are finding out about you. Great way to pass the message. Customer satisfaction is always the way to go. Thank you again for being there.
Dawn - Craigmyle
“Hi Everyone! I would like to thank you for how wonderful your company is, but especially, how fabulous the men and women who package the products for shipment are. I usually purchase a significant amount of the Nivea and it comes in glass jars. With my very first purchase order (years ago), several of the jars arrived damaged. After that experience, you have packaged the jars in a bubble wrap that has always managed to allow the Nivea to arrive at my door undamaged!! I just want to thank you for the extra care, and concern, shown by Well.ca in making sure that your customers are treated well. Once again, thank you for wrapping them before they are packed for shipment — you guys are awesome!! “
I just wanted to write and say how pleased I am with well.ca!
I order all my vitamins and throat lozenges from your site and have recently started ordering my makeup from you as well! I recently ordered an eyeliner that I’ve been looking for in all the big brand name stores, but couldn’t find anywhere except on your site!
I just love the super fast shipping and that there is no additional charge.
Please keep up the great service!
“Thanks for the great service!!!
I had a small problem with my order today and it was resolved same day with absolutely no hassles. I LOVE Well.ca. Product selection is awesome and service is terrific. Great job! I also love that I am shopping with a Canadian company.“
“I love shopping at Well.ca!!!
My first experience with your business/service has more than exceeded all my expectations. Keep up the great work.
The entire process was fast and smooth and you kept me informed by email at every step. The order was accurate and someone had even taped the lids on the shampoo and roll-on deoderant containers! That attention to detail ensures that I will return. I`ve been spreading the word.
Thanks again. Have a great weekend, everyone.“
I just wanted to thank you for my order. I was very pleased with the condition it was in upon receiving it and the speed with which is was processed, packed, and shipped. I placed my order on a Friday afternoon/evening, and had my package Monday morning. I will definitely be buying from your website again. Thank you very much! Have a wonderful day.“
Brittany - Iroquois
“Just wanted to say thanks for sending the item which was omitted from my original order; It as received very quickly but most of all..well packed and shipped so fast once I notified well.ca it had been overlooked! Great customer service. I will definitely shop here again.“
Janice - Portugal Cove, NL
“As an unrelated aside, I love that you’re in Guelph—used to live there for
about 25 years. It’s a great place.“
“In response to the “We’ve missed you” email:
This ad is fantastic – and truthfully the only reason I placed my order.
Had it just been text or a not nearly as amusing photo, I don’t think it would have driven me to your website. “
“Hello! I placed my first order with you. I was so impressed to receive emails confirming my order, then that it was being processed, and then that it had been sent. Such professional service!! Then my order arrived this morning (Friday)! I just want to thank you for the prompt service. I intend to order from you again, and I will pass the info on to all my friends.
Have a wonderful day!“
Joanne - Riverview
“I just wanted to write and tell you how much I love you guys and your website. I have never dealt with such friendly sincere people over the internet in all my years of using e commerce. Kudos to you and your staff, what a remarkable find in such a fast paced business only society. I send all my friends to you and now have started shopping and sending gift packs to my loved ones from your store. You guys have put the WOW! factor back into shopping! Thank you!“
“Just a note to say I love shopping on your site…service couldn’t be better!!! “
Susan - Newbrook
“Wow! Your communication and service is exceptional! Many thanks! And of course, finding the best hairspray in the world again is a bonus!!!
Easy way to sneak some Gift shopping in with regular household shopping. The hubby will be none the wiser ;)“
Amanda - London
I would like to thank you for your great service. The invoice with a little
personal note was a such a nice thing to do. You made me feel that your
company cares and I am not some order number from cyberspace.
The items arrived promptly and where packaged very well. Your price is
I am wishing you a great success. Also, I am sure to come back to your
company in the future.
All the best. “
Aleksandra - Etobicoke
“I bought three products from Well.ca . It came at the promised time, and very quickly since I order from Quebec.
Excellent products and made with a nice ethic surrounding!“
Suzanne - Montreal
Most people will complain about poor service but not thank people for great service.
I was looking for 2 items and was unable to locate one of the products locally and the other one was very expensive . Well.ca provided both at a great price and the shipping was free.
I received emails each step of the way from receiving, processing and shipping. I ordered on Oct 29 and it was delivered directly to my door on Nov 3.
It was securely packed. I liked the personal touch added to the invoice, it was signed by Derrik with a thank you .
I admit I was a bit nervous to try the online purchasing but will definitely use your company again.
I growl often when websites and on-line ordering does not work as expected.
Hence, when a system works well, I feel I should send my compliments.
After placing my second order with you this morning, I am again very pleased
with how well your ordering system works. Very user friendly, quick and
functional. I had received confirmation of my order in a heartbeat. Your
system leaves me with a sense of trust and confidence, which is not the norm
when on-line purchasing.
Yours Truly “
Rick - Moncton
“I am a first-time customer, and I have just received my order. I want to let you know that I am thrilled with the service I have received. Your company is great – prompt service and great products. I will definitely be purchasing from you again – and soon!!“
“I heart well.ca and free sample month :)“
Kristin - Gananoque
I received my order today (it only took four days!) and was extremely
pleased with your prompt service, personal delivery, and packaging. I had
been hearing lots of wonderful things about Well.ca which lead me to order
from you myself, and it was definitely worth it. I’m very impressed. I’ll
continue to order from you, and I’ll recommend you to friends & family.
Victoria - Midhurst
“You guys rock! I just love your service.
Thanks so much…my order arrived today, everything there and just what I
was expecting. I foresee some brownies happening this weekend.
This is great…so glad I found you. I will make sure that my friends hear
about you too…
“I just wanted to say you are fantastic. I live just north of
Barrie my daughter lives in Whistler B.C. and the baby shower was in
Toronto. My daughter asked me to pick up a Sophie friend for a baby shower.
I went into a local toy store and they didn’t have and figured they were not
going to get anymore. Very disappointed I came home and googled and found
your site. I ordered it Tuesday night and it was delivered to me Thursday.
I was shocked it came so soon in time for the shower. I had copied a
picture of the gift because I figured it would not make it in time for the
shower. My daughter was also very happy that things worked out. Great
service and of course I have mentioned it to several people because I was so
happy about receiving the gift. Thank you and keep up the great work.
“I’ve received 2 orders from Well.ca and just placed my 3rd. I am so pleased I had to write and tell you. The website is brilliant. Delivery is prompt and as shown. I am ecstatic that you carry so many vegan and vegetarian products/supplements and Chimes (I’m addicted). I tell anyone I meet who will listen to me to check out your website. Best place to shop I’ve found in the past year and I do most of my shopping online.
Thanks so much!“
“I discovered you through wagjag and I want to tell you how impressed I am with your site and service. Every group deal I purchase seems to have a catch of some sort, and this one did not! I am absolutely amazed by the no shipping costs and how fast your order came in, I plan to order from well.ca on a regular basis. Congratulations on running such a great company! “
“HI there, I recently purchased some Vermont Fleece dog toys for my dog Bella. It was a box packed with 8 fleece balls and the packing slip came with a personal note at the bottom – “These things look awesome!” and a smiley face and a ‘Thank you’. How great and how fun to get that. It’s fun to get a box of puff toys but that little thoughtful gesture made us all smile. Thank you to whoever at Well.ca took the time to put on that little note; it brightened our day! As soon as Bella wears out these 8, I’ll buy more from you again. Excellent service. Thank you so much“
“Just wanted to thank you.
my order arrived the day after i ordered it….
again thank you“
“Thank you so much for processing my order so quickly. I have searched all over to buy Buckley’s original cough medicine and for some reason the drugstores in Canada are having a hard time ordering it so when I found your website I was thrilled to see you had it in stock. My husband has had serious health issues and can’t take most over the counter cough medicine but Buckley’s original mixture seems to work wonders for him. Thank you so much for carrying this line of products I will be back to order more in the future and you can be sure I will be recommending your site to others.
“Just a quick word of appreciation here:
A few moments ago by phone, your representative “Angel” has been one: helpfully, courteously, cheerfully, no-problem handling reprocessing of an order i placed on-line yesterday.
Thx very much, Angela & Well.ca for enabling and facilitating retro-active use of the discount coupon i had let slide by.
I am so pleased to have found your company on-line. I’m a low-income senior living in a semi-rural small town and do not otherwise have local access to the wide range of products offered on your site. Your free shipping policy is brilliant! making it easy just to order what I need when I need it, without having to factor in and juggle extra cost considerations.
E-mail is a challenge for me but i have generally been able to navigate your site setup successfully.
My orders have arrived in good time, in careful, environmentally-considered packaging and i’ve really enjoyed the “personal touch” of the handwritten smiley’s on the enclosed invoice; so here’s one back …
Again, many thx!
Fran - British Columbia
I’ve received my first shipment from your company and I must say I am very pleased.
Everything was well packaged and the delivery was fast!
Using my new back support cushion now and so far feels great.
I will be using your company for sure in the future and letting others know about it as well.
Can’t wait for my other parcel to arrive now.
Once again, thank you for such great service.
Sincerely (A Very Satisfied Customer)“
“Thank you – we picked up the order today and it shipped perfectly.
I appreciate the updates via email and look forward to shopping with you again.
So pleased with the excellent service!
“I love your website. I tell people about well.ca weekly. Finally, a company that recognizes the benefit to shipping to Canada and fact that it’s a Canadian company makes it all the better. It’s the free shipping and extensive product inventory that motivates me to tell everyone about your company. Keep doing what you’re doing!
“I just wanted to let you know that I am totally impressed with the wonderful service I have received….. Right from the time I placed my order to whenI actually received it right to my doorstep! Truly a wonderful experience.
Thank you and keep up the great service.
“I just received my wagjag diapers in the mail today – Thanks so much! Super fast shipping. You should really do another deal like this again soon. I know about 10 of my girlfriends who all ordered diapers because the price/gift card deal was fantastic.
Thank you very much for taking care of my order! This is just great. My products arrived unharmed/unsquashed, as listed in the order comments. Thank you for that. Usually postal carrier sorting machinery are very rough on boxes.
As a paramedic/medical responder, we cannot have products that will be used for patients that are crushed or squished up boxes. As it gives patients that we have a lack of care for medical supplies and looks very unprofessional on our part.
Fast shipping, products handled with care, great up to date email service ( I always know whats going on with my order), warm, fuzzy welcome friendly service by reading this email and great use of product tracking with Expedited Parcel.
Nowadays, It is very hard to find a good Canadian company that supplies medical supplies with free shipping and great customer service. All the time until now, I have never bought from a Canadian company for medical supplies because of inferior customer service, lack of care for products, slow shipping and ridiculous shipping rates. I always buy from the US, but I think I have found a company to buy future medical supplies = well.ca!!! I am glad I took a chance to buy these products from you. These are great for personal and for work purposes.
Looking forward to buy future products from well.ca again. I will definately recommend this to a friend.
Take Care – Thank you again“
“I just wanted to express my appreciation at the level of customer service that I received with Well.ca regarding my recent order. I had ordered a box of diapers a little while back and Canada Post had it labeled that the package was received on my end, when really it wasn’t. I spoke to Seimone who asked me to just hold on for 24 hours in case the package was delivered, and if it wasn’t then she would either re-ship or refund me money. After the 24 hours when the package wasn’t received I again spoke to Seimone who re-sent another box of diapers with no questions asked.
I know there are people who can lie about these situations, and unfortunately for a company they can sometimes be taken advantage of. I just want to say thank you for not giving me the run around like you could have!!
When I went to the post office today to pick up the diapers I found out that there is a new driver for my route, and I was surprised to find out that both boxes of diapers had made it to the post office. I asked them to send one box of diapers back to you which I hope you receive soon.
Again, I appreciate the level of customer service I received from Simone and I’ll definitely recommend Well.ca to friends and family!“
“Hi There! Thanks so much. I thought I’d give this a try and see how it works out (the whole process). If all goes smoothly, ABSOLUTELY I will be a repeat customer and will tell every other new mommy I know about your service and products.
There a so many women I know who also prefer organic (baby and/or adults) and it’s just not that readily available in certain areas.
I stumbled upon your website and has given me hope .
I look forward to receiving my package,
Thanks again & have a Wonderful Day“
First of all, please let me just say that I am so happy you exist! When I
stumbled upon your website a few years back, I didn’t think you were for
real—free shipping? Natural products? Supplements that I can’t seem to
get in regular stores?
I can check all those—and more!—off the list. Moreover, your prices are
second-to-none and your shipping speed is exemplary.
Secondly, it may seem small to some people, but the little “thank you’s” on
the packing slips are always so nice to see. You have made a
technological, well-oiled machine into something with a visible human
touch. That is rare and much appreciated.
To put it bluntly: I love you guys!! Thanks for all the awesome service
Ashley - London
“I just wanted to drop you a quick line to say how thrilled I am with your company. I have NEVER encountered such fantastic service as I have with you. Not only did I get emails telling the status of my order I even got an email from Canada Post giving me all my shipping info and tracking. My order arrived at my door even faster than I thought could be possible, with a hand written thank you no less! Kudos to you Well.ca do not change a thing, keep going the same way you are and you’ll have the market cornered, I have been telling everyone who will listen about you and my experience“
“Greetings dear Well.ca “friends”, I cannot stop singing praises about you all! You never ever disappoint me. Rec’d my order today and it’s awesome and nicely packed with love. Thanks to John’s little smiley note. Makes me smile to see that there are still people in the business world that care. With aging parents, that aren’t in great health, I keep having to order often. Thank you, thank you, thank you, for being such a life/time saver. Keep up the great work and remember you are respected in the business world. I keep telling everyone about you all. I work at Tiffany’s and they know about you folks. Regards“
“Again, I can say a sincere “THANK YOU” for your incredibly prompt, and excellent service! Coincidentally, today, I just pulled into the driveway, when the Canada Post truck came to a stop outside our door!! Wow! What a truly great company – wonderful prices – please use my comments on your website – wish all companies operated like you! “
Once again your parcel arrived in very good time, in fact it arrived
yesterday AM. I got the Canada Post message just little while ago!
Many thanks for the service.“
Katherine - Elliot Lake
I certainly will. As a senior I very much appreciate being able to buy things conveniently on line. The merchandise comes to my door without me fighting traffic or having to walk through large stores with the end result not finding the product. Every bit of savings is also very helpful, i.e. saving money on gas and your generous offer of free shipping. Your friendly
customer service is an added bonus. I certainly will recommend it to all my friends.
I recently took part in the WagJag deal for Pampers diapers, and I just wanted to thank you. I don’t typically use deal sites like WagJag, as I have found in the past that, upon cashing in your coupon, the business treats you like a nuisance rather than a customer. However, with a deal that good and a new baby, I decided to go for it.
I was so impressed with your company- first, to have received my order so quickly, and secondly the lovely letter that was included with the gift card. If that wasn’t enough, my receipt was hand-signed with a
smiley face! I just can’t get over how welcome you made me feel. I had been considering ordering items from Well.ca for a few months now, and I’m glad this WagJag coupon pushed me to do so.
Thank you so much for the great service! I look forward to ordering more from you in the future.“
Kathleen - Ontario
I can’t believe I ordered something from your company and received it 2
days later. Great service! I have sent your company site off to 7 of my
friends. Love to promote a good Canadian company.“
Joanna - Manitoba
“As a very busy mother of young children, I have found your website to be an amazingly useful and efficient tool. Not only do you provide most, if not all of the health and beauty items I need for my family, but you also have all of the small household items I constantly forget to pick up or have a hard time finding in the store. Simply not having to wander long aisles searching for items saves me time. The layout of the site makes shopping easy and fun – I love that you include customer ratings and special info (natural, Canadian-made, etc) with the names of products, no hunting required! Makes it very easy to choose great products. Fast and free shipping is just the icing on the cake! I will be a proud customer for many years to come!“
Angela - Ontario
“Hi to the BEST GROUP IN THE WORLD I want to thank you for all the great service I’ve rec’d from you folks. You are always so prompt with the shipments etc. I’ve ordered several times and I’m never disappointed in the product and service. Keep up the great work. I keep telling everyone about you folks. That little note at the end of the invoice is so special. Shows you folks care. Many blessings and great sales in 2012. Stefania (Stef), Happy, Happy, Happy Shopper. Thanks again for the speedy service“
I growl often when websites and on-line ordering does not work as expected.
Hence, when a system works well, I feel I should send my compliments.
After placing my second order with you this morning, I am again very pleased
with how well your ordering system works. Very user friendly, quick and
functional. I had received confirmation of my order in a heartbeat. Your
system leaves me with a sense of trust and confidence, which is not the norm
when on-line purchasing.
Rick - Muncton, New Brunswick
“Dear Well .ca: As I work my way through my eighty-ninth year I am
forced to reach for help in almost everything. As I tried to
work my way through the process of online shopping I was kindly
helped by a member of your staff. She was endlessly patient and
understanding and gave me courage to order from Well.ca again. I
want to thank that lady for her endless patience and courtesy“
Yvonne - Toronto
From my first order I have been totally satisfied with all aspects of your company. This is the reason why I have told so many people about your company. Keep up the great work! More and more people are finding out about you. Great way to pass the message. Customer satisfaction is always the way to go. Thank you again for being there“
Dawn - Alberta
“I can’t believe how my order was handled so efficiently and problem-free. My order arrived this morning, and I never expected it so quickly. Everything was perfect. Thank you. It was a wonderful experience doing business with you, and I will sure be using your services again. Thanks for the e-mails giving details of specials, etc. I will be sure to tell friends about your services and how pleasant it was dealing with you.
Elizabeth - Ottawa
“Your company is by far the most reliable, quick and most likely to be recommended of all the online shopping I’ve done so far for Christmas! I placed an order through your website last week and received the package on my New-Brunswick doorstep this morning; a relief as I wait for purchases from other sites that I placed back in October.
I simply wanted to thank you for your excellent customer service and follow-through“
Michelle - Moncton
“I just wanted to let you know how pleased I am with the service. Everything always arrives quickly, exactly as described and often at a cheaper price than in store. The only problem I ever had was when Canada Post destroyed one of my products but I was very impressed how I called and you replaced it no questions asked. Keep up the great work, because service like this is difficult to find these days! Thanks a lot!“
Brandon - Kitchener
Just wanted to say thank you for taking a kind approach. It makes such a world of difference.
Vicki - Thurso
“I just wanted to say thank you for the great, quick service (and sorry for
my late response). As a new mom, I don’t have the time (or energy) to get
out of the house to shop, but with sites like well.ca, it sure makes life
easier. I like the great variety on site, as well as how quick the delivery
is! I also find the prices are what I’d pay in store anyways, so really,
I’m saving money already by not having to drive to the store!
Amanda - London
“Once again, thank you for everything – and I will certainly pass along
your name to those folks I know who are always searching for a
one-stop-shop to get all their health & beauty care needs met.“
Wanda - Burnaby
“My order arrived as promised in your e mail to me. I am totally impressed with your customer relations and look forward to continued business in the future. It’s been a pleasure – a special thank you to Seimone“
Lillian - Re crew
“I love your website and as a mother of two young children, it has made life so much easier to be able to shop with you. Your prices are competitive and free shipping, wow! I have said it before but thanks once again“
Natalie - Waterloo
“Oh my goodness!!! I have just recently learned about your company (from the Oh! Baby email notices) and am so glad that I have. It is rare to come across a company so committed to quality service, with the right prices on their products and timely service. Not only did your Customer Service Rep, Tamara, answer a question for me right away, she also had me set up to receive the discount that I had inquired about. I placed my order in the evening of December 14th and within 36 hours had received the email below. I was flabbergasted! What service! When my order arrived the next day, I was pleasantly surprised to open the package and see a quick note on the packing slip from Tom thanking me for my order as well. I am the Customer Service Manager of a small business and stand firmly behind the adage “The only thing that differentiates you from the competition is service”. Well.ca certainly does. As I am sure you know, bad experiences tend to get more press from customers than good experiences. Last I heard, if a client receives poor service or has a bad experience, they will tell 8 people about the company; for someone who has a positive experience, they tell only 3. Rest assured I am working to turn that stat around and have told everyone I have spoken with since learning about your company how fabulous my experience and your service has been. Many thanks to all of the staff on your team. Sincerely, A thrilled customer for life!“
Rachel - Scarborough
You guys are the best!! Fast shipping and best price. I will check your stock and see if there
is anything else we can use. Thank You.“
Brian - Barrie
“At what I thought was far too late a date to be ordering Christmas gifts, I placed an order with you for a friend in another city. You miraculously managed to pick, pack, wrap and ship the order in no time at all and the package was delivered in St. John’s, NL early in the week before Christmas. I am not certain how you managed it, but it made for one very happy recipient who had the extra fun of guessing who had sent the mystery gift.
Many thanks for pulling that off!“
Lynn - Elmira
“I ordered some diapers today. The order has been shipped… today! Amazing. I’ll be a customer for a long time.
Gino - Quebec
“You said what you would do…and you did what you said…my first experience with Well.ca was exactly as promised and as good as I hoped.
Janet - Thornhill, ON
“Thank you sooooo much. I love your site and I will buy more in the future because you guys have the best customer service in the world! So proud to be Canadian!“
Kirolen - Maple, Ontario
“I WISH I could work for your company. Everyone gives the same old song and dance about customer service but you guys DELIVER!!! :-) I’m very happy to sing your praises and continue to order from you. I’ve told so many friends about you guys but don’t know if anyone has actually purchased from you. I think they think you’re too good to be true!! Keep doing what you’re doing and Happy Holidays to all of you!! I really mean that!“
Pat - Edmonton, Alberta
“I wanted to email to say thank you so much for your great site, selection
of brands, and service! Your replies are always prompt and considerate, and
everything gets delivered on time and the items are always packaged so
Michelle - Vancouver, British Columbia
“I just wanted to say, I’ve only recently discovered Well.ca, but I’ve
been singing its praises ever since. The site is so user-friendly and
easy to navigate. The product selection is AMAZING!! I was so psyched
to see the natural soaps and hemp hearts on the site. Not to mention,
the FREE shipping. I only made my first order last week, but the
experience was so pleasant and the shipping was so fast, I’ve already
recommended the site to everyone I know. I think it’s absolutely
incredible and I can’t wait to see what other awesome things I find on
the site. A++++++++
I can see myself using Well.ca for a long time. I’m very impressed!
Thanks for everything you guys do!!!
An appreciative customer“
Rhonda - Cambridge, Ontario
“WOW!!! I am a first time customer and I just wanted to commend you on the exceptional customer service you provide. I made my purchase from your site just a couple of days ago, and today, I received the item I ordered. As an inbound call center customer service supervisor myself, i am duly impressed. My hats go off to you! I will definitely order products from you in the future and will highly recommend your site to all mt friends. Thank you for the great service.
Debbie - Toronto, Ontario
“It has been a year now since I have ordered from Well.ca and I am totally pleased with the wonderful customer service, the packing of my orders, the email alerts and the delivery of my orders. Thank you very much! Keep up the good work.“
“I buy lots of stuff from the web but mostly in the US where I have a second home. Yours is the most impressive web page and service I have ever received North of the border.“
“I have ordered a few times now, I love well.ca, the service is unbelievably fast. The products are great and free shipping is awesome. I highly recommend this site!“
“So far I’m very impressed with your website, and your product selection, your pricing and shipping and even more so your customer service. Looking so forward to my Magnesium oil and I’ll certainly keep you posted.“
“Thank you for the quick delivery of my order. Thanks to Jen for the very good packing. Everything always arrives in good condition. As I send some to my son-in-law in Ft. McMurray, it is nice to have it come in such good condition. Thanks.“
“I found your site by accident – and so far I am impressed and plan to pass on info to friends. Your prices are very good and the fact that your shipping is free is a bonus. Thanks.“
“I do A LOT of on-line shopping living so far north and well.ca is by far the BEST company that I have worked with. All of the people are so kind and helpful. I truly feel better served from your company than I do when I actually go to a drug store when I’m out of town. I brag about your company all the time. Have a great one.“
“You guys are amazing! And you probably never sleep either cause I sent my order at 11:20 pm Sunday and I got it Tuesday 2 pm (and shipping is free!)… I must say shopping here is a very pleasant change from all the delays I’ve gotten used to when ordering products online. Will definitely shop here again… thanks!“
“I’d like to say thank you for your extensive customer service, which is hard to come by, especially since I placed this order with a website!! Thanks again for the prompt notification of the back-order and refund to my credit card. I can’t wait to drink my chai latte mix soon :-)“
“I cannot recall when I encountered such courtesy and efficiency as I did with this purchase. I will sing your praise to all my friends and have ‘Bookmarked’ your name. Many thanks!“
“I Googled my query and your website was first on the list. It is my lucky day! I found what I have been looking for and I’ve spent months searching in stores. Not only did I find what I wanted, but you are a Canadian Company AND free shipping to boot!! Wow, you’ve got me hooked. Thank you so much.“
“Hello, Just wanted to what a totally positive experience it’s been ordering through Well.ca. Your system is very well organized and couldn’t have been simpler. I googled “anti-chafing” on Tuesday because I thought I had seen a commercial for a product but couldn’t find it in any stores (SDM, Rexall, WalMart, Zellers, Loblaws, Metro). What came up was your website as one of the options. Normally, I don’t shop much online-just a couple of very trusted sites. But when I saw you were out of Guelph, and everything was so clear and straight-forward, the prices very reasonable, AND free shipping, I gave it a shot! Logged in within seconds, ordered within minutes, able to pay with online Interac, and received my order today! I will definitely use Well.ca again and recommend it to all. Thank you!“
“Hi all you at Well.ca, I received my first order from you in 5 days. From Ontario to tiny Pender Island, B.C. — that’s unheard of; the mail spends at least an extra day getting through a large city onto this island. I cannot readily find some of your products anywhere around here, and even if I could it would require a pricey ferry ride and a day’s time plus gas searching. Your Celtic sea salt is so authentic, I’ll be ordering more for sure. I’m so pleased to have found you carry shampoos without carcenogenics. I am recommending WELL.CA to my friends. Thank you and your whole team! I love your logo of all your bodies spelling it out. Cheers!“
Celeste, British Columbia
“So I ordered a very hard to find product on Thursday Aug 4, 2010 on Friday August 8, 2010 was being shipped and received today Tuesday Aug 10-10. Well packaged with the correct items and free shipping!!! Truly amazing:-) I will be doing all my health needs shopping at Well.ca. Thank you for the great service!“
“Thank you. Had I known it was this easy I would have ordered sooner. Shopper’s Drug Mart has been difficult in inquiring this product for me.“
“Hello again, I have to say that I have never been so pleasantly surprised as I’ve been with the exceptional customer service that you and Well.ca have provided. Your courtesy, efficiency and understanding have ensured that I will continue to order from Well.ca with complete confidence. Thank you so much! Many thanks again!“
“I’m very impressed with your service. With your prompt shipping, updates on status of shipment.It’s so nice to receive free shipping as well. I just got my package today and can’t wait to try everything.Keep it the same and I will be back. Thank you! “
Darlene, British Columbia
“I just want to tell you I think your customer service is absolutely fantastic. This is my first experience with ordering on-line with your company but it certainly won’t be the last! Your emails are great, the delivery was super quick and the friendly touches mean so much e.g. “your order is being packed with love” and on my packing slip with my order there was a handwritten “Thank-you” from Mike with a smiley face. I love it!“
“Hi, I just want to say that I am very pleased with your service. I received your e-mail on Monday saying my order was shipped and I received my products on Tuesday. That is really efficient. Thank you so much. I will definitely be shopping with you again. Thanks again.“
“I just wanted to e-mail to say a big Thank You for the above order which arrived today. Once again you have surpassed yourselves with the amount of care you gave this order. The e-mail updates and the tracking number made it very easy to follow the package and the care taken with the packing was great. I am really impressed with the service you give and range of products you have available.“
“I wanted to let you know that the order I placed on Monday July 19th arrived on Wednesday July 21st. I am impressed. This is the second time I have ordered from your company and I have absolutely no doubts about ordering again. Your promptness and information system are second to none and I wish more companies operated the way you do. I will not hesitate to pass your name to family and friends, and have already done so. Thank you very much.“
“Thank you for the wonderful service. Very efficient and you even email parcel notifications. What a refreshing change from other online companies. I will definitely be ordering again from your site and thanks again for taking the time and interest in giving outstanding service to your customers!“
“WELL.CA ROCKS!… free shipping to the North, who would have thought that was even possible? Better yet, who was willing to give up that extra cash to be made? WELL.CA did, that’s who! Fast shipping, exact orders without the substitutes, concise, everything you could want to shop for in a drug store is online. They’ll always get my business as long as I can order online.“
“Dear friends at Well.ca I am so happy, my second order just arrived, everything looks amazing. I’m going to have fun with these many products. I tried the Lip inflation tint, it looks so pretty, my lips are tingling and it feels like something is happening, I’ll let you know the end results. I will be reordering the Advance Radiance Age Defying makeup… it goes on beautifully and there is a pleasing radiance. I ordered a shade darker than I need however I love it. My grandchildren are going to love the adorable Kiddy Cutlery. The bright red strainer is the perfect size for washing fruit. Perfect for my cheery little kitchen up here. The cutting board is perfect, love the design of it, and I admire the company Preserve is powered by left over’s, 100 % recycled materials. I am so pleased with the Nutricap capsule and shampoo, in less than a week I can see and feel some growth on my rapidly balding scalp. There is a tiny improvement in my nails but I know it takes some time to work. Gosh it would take hours to describe the wonderful things in this box that arrived so quickly. Thanks for the cute Well.ca Band-Aids, what a cute idea. Catch you later, I’m going to have a pleasant evening with these new play things. I’ll be sharing this with my amazing Cyber family and everyone on Face Book. Good news should be shared.“
“Ok Well.ca…you ROCK and RULE! I am a first time user of your business and it is so effecient, so fast, and so easy. I am so pleased and impressed. It was so easy to place my order online and then the follow-up communication messages that came from you via email were perfect. They were timed properly and contained all the information necessary for a customer to understand the status of their order. I really liked the fact that all your order status emails to me welcomed and reply message back if I wanted to. None of that “do not reply to this message cause there’s no one at the other end” thing that you get from so many companies. And fast! WOW! I received my order so quickly. You are clearly very organized in your warehouse and must have some excellent staff working for your company. The price was right too. I was thrilled that there was no shipping fee. That makes me want to order more often. Bravo! Thanks for the PERFECT service!“
“You Guys Rock! You will soon be known all over Canada and the U.S. as the best place to shop online, as more people refer their friends and family to your website. You deserve all the best, as that is what you give.“
“I love Well.ca. Why? They have an amazing selection, the shipping is free and the customer service is wonderful- why shop anywhere else? I am thankful we have Well.ca“
“Thank you for your dedication to serving customers in the manner which you cared for me. I was deeply impressed with the efficient manner, in receiving updates with reference to the process of my order. The notices were not only important and allowed me to know exactly, the time in which this was received; right down to the delivery, but I sincerely felt like Well.ca’s expression of concern about their customer and your wording had the feeling I was dealing with friends. Every item was packed perfectly. I certainly congratulate your ‘family’ team of staff — you have definitely earned the respect of a great company. You seem to have that ’standard of excellence’ exemplified not only in your products — but in your PEOPLE! My deepest appreciation. Once again, thank you for your kindness.“
“Greetings. Just a note to let you know that I received the shipment, and I’m so very happy with the service from Well.ca. I never quite know when ordering over the internet whether it’s a scam or legitimate, so I’m always wary and don’t shop much on-line. Since Well.ca seemed to be the only way I could obtain Nivea Visage products which are no longer available in the U.S., I thought I’d give you guys a try. I just wanted to let you know that I’m very satisfied with my experience with your company, and I will continue to do business with you as long as you sell Nivea Visage products. It’s rare to receive such efficient service these days, and I hope you guys realize what a pleasure it is to deal with Well.ca. Thanks, and I’ll be back in touch as soon as I run low on Nivea Visage. Cheers.“
“I just wanted to quickly thank your company for being Amazing! Living in Canada it can be difficult to find drug stores online and who will ship cheaply (or in your case FREE!). I have placed two orders in the past and each time was completely and totally impressed by the low pricing, free and quick shipping and the care your staff put into packaging each order. I love getting a hand written thank you on my receipt because that lets me know someone really checked everything over and took the time and care necessary when preparing my order. I will continue to order from your company and will continue to spread my happiness with your customer service! Thanks again for being amazing!“
Shayna, Nova Scotia
“I just wanted to say that this is my first order from your site and I am in awe at the quick responses. Kudos!!! I can assure I will be using this site in the future.“
“I was skeptical about ordering from an online drugstore, but when my first order arrived I was very impressed. My order couldn’t have been better packaged, and it arrived fast and undamaged. I’m physically disabled, and I don’t have time or the ability to keep going from store to store trying to find items on my shopping list that “should be” in stock but almost never are (Tylenol white caplets, 1 litre Listerine, the kind of tampons I prefer, and much more). I’ve told the managers of several megastores here that because of their stores’ chronic “shortages” I’ve switched to Well.ca and they weren’t happy, but I’m very happy! I’ve told everyone I know in Canada and in the US about well.ca, and I know at least five friends have already placed their first orders! I also tell other customers in the stores here about Well.ca if they can’t find something they’re looking for in the megastore. Thanks, Well.ca!!“
“I received my order today and am happy with the service I received. I appreciated the order status updates that were provided from Well.ca and Canada Post. During the checkout process, there was the option to have the order left at your door; this is a great option for delivery instruction. The package I received was wrapped securely, and individually organized by product. I was impressed by the varied selection of products available from your site and I will most certainly recommend Well.ca to family and friends. The handwritten ‘Thank You’ written on the invoice was also appreciated. I have been shopping online for years, and only by chance found your website through a Google search while looking for Fluoride Free Toothpaste. Otherwise I had never heard of Well.ca.“
“I was pointed toward your site by a friend of mine. I came to check it out and placed an order on the first visit. I am pleased that my order arrived as quickly as it did and it was packed extremely well! I appreciated the personal touch added to my invoice! So nice to see, especially these days where customer service isn’t always a top priority. Thanks as well for the free sample – what a pleasant surprise! I will definately be ordering from your site often and will happily spread the word to my friends, family and anyone who will listen!“
“WOW, That was an amazing transaction. The best I have ever had online. I cant beleive it. I ordered Sunday and today it got here TUESDAY!!! wow. Thanks so much I will def. deal through you again and tell everyone!!! Now I do order a melatonin spray from another company the product is Source Naturals. Not sure if you can get it in? Just thought I would ask as I would much prefer dealing through you!!!“
“Thank you so much for the quick responses, on the ball shipping and updates that keep me informed. This is one of the easiest sites to order from!!!“
“I am so pleased with your service. I got my order within 6 days, the postie rang the doorbell to hand it to me. I got exactly what I wanted, it was packaged perfectly, and….on the bottom of my invoice written with a purple marker, was a big Thank you and a smilie face. Now that’s service!! You haven’t heard the last of me, thank you so much.“
“Received today. This whole experience was effortless and stress free. Thank you Very Much!“
“The order was received on the day promised. I happened to be home and the box was put right into my hand! Many thanks for such great follow-up! MOST unusual anywhere these days. You are now my new favourite on-line store!“
“Wow, talk about fast delivery!!! Hard to believ ethat it is free shipping. Even a personalized thank you from customer service for the order!!! Thank you very, very much!“
“This is my first order online and I must say that your service is superb! I was kept informed from the moment I placed the order to the complete details of shipping info and the prompt arrival of the shipment. Thank you for the excellent communication, keeping us, the customers in touch with all the ordering and shipping info. And thanks for the nice free bandaids and handwritten ‘Thanks’ note.“
“I have only purchased from you once but I had a great experience, just waiting for you to get something back in stock and I will be making another purchase! I’ve also recommended you to everyone I know via facebook!“
“I just received my second order from Well.ca and am consistently very happy with this wonderful company! I love the wide choice of natural and organic products, many that can’t be found at local natural food stores in Montreal. Everything about this online store is top notch – the fabulous website, the prices, the free shipping, the communication, the very fast delivery and the friendly service! Someone should give the owners, mangers and staff acknowledgment of #1 online store in Canada! Many thanks! Sorry about all the exclamation marks, but they are deserved.“
“The purpose of my email today is to congratulate the people at Well.ca for your amazing customer service. I’ve just received my order this morning (haven’t had a chance yet to try the product). I’ve never before dealt with a company before which provides so much service for a simple order, with your emails plus notifications from Canada Post to track the delivery process. I have very much appreciated this “above & beyond” approach to doing business and look forward to making further orders in the future. I will certainly be telling my friends and family about your company.“
“I just wanted to drop you a line and let you know how pleased I am with your company. I discovered your site through a Google search while looking for somewhere in Canada to buy sunscreens that don’t contain oxybenzone. I was pleasantly surprised with your prices, the free shipping, the availability of the product and the ability to pay directly through my bank using debit. I am thrilled to report that my products have arrived less than 48 hours after ordering! I had them shipped to my office and raved about all of it to my coworkers so hopefully you will gain more new customers. I even appreciated the small hand-written note on my packing slip. Great attention to the small details! That’s a lost art in this day and age. I’ll be doing more shopping for sure.“
“I just received my order today and was very happy. My items was packed well and I got all of my products that I’ve ordered. I am so happy that I have chosen Well.ca to order from. I will be definitely be ordering from Well.ca from now on.“
“I just wanted to send a very big THANK YOU!!!! I got my order so quick and easy and also a free sample, that is so very kind of you…you put a smile on my face. Chain companies never care enough about consumers, so i thank you for your generosity, i will continue to buy all i can from you instead of in store and i will also continue telling EVERYONE about this wonderful site…“
Michelle, British Columbia
“I would like to thank you so much for your EXCELLENT service! My order was delivered faster than I could have imagined, and I appreciated the tracking updates. I am very impressed with your service, and will definitely recommend your website to my friends.“
“I just want to say what wonderful service I have received from your company. I have only purchased a few items from you, but due to the wonderful and prompt service I have received I will look forward to looking more closely at other items you provide in the future. I will not hesitate to inform my friends as well, I work in the service industry as well and know the value of a good and happy customer, and to pass the experience on. Thank you again.“
“I just made my 3rd order with you and as usual I am happy. If you carried everything I would only shop at well.ca. Whoever owns and manages this website is fantastic. The best place to order from, and makes other websites look bad.“
“Just received my first order from your site, and I want to let you know it was the BEST on line shopping experience I have ever had. Easy to place the order, and I appreciated all the info regarding it’s disperse from you warehouse. Thank you again, I’ll be sure to be using it again, and letting others know about it. It is great to see that someone out there appreciates customer service is important. Special thanks to Becca, who I believe probably packed the order.“
“I just want to compliment your on your excellent customer service! I have ordered twice from you in the past and I tell everyone that I have never seen such efficient and speedy service. Your service makes me want to buy more as there is no hassle, its priced right and your are quick and efficient. Thank you for such a wonderful experience!“
“I love Well.ca, it is so convenient and easy to use. I cannot believe the shipping is free and that alone keeps me coming back for my shopping needs. I buy everything from makeup to medicines on Well.ca and will continue to be an avid customer for many days and months and years to come!“
“I just have to tell you how impressed I am with the service I’ve received from your company. I just happened to find your website on Monday while looking for a RapidLash supplier. I was please to see FREE shipping and placed my order immediately. Not only did I receive immediate notification that my order had been received, but another letting me know that it was being processed (and packed with love) and another notifying me that it had been shipped. About 48 hours later the package was at my front door. Not only will your company be THE place to look online for health and beauty supplies, I will be telling all my friends about it as well.“
“I recently ordered some items through your company. And I have to tell you that I am very impressed with your service and the short amount of time to receive my order. I felt that with this excellent quality of service it needs to be addressed. The step by step notice of the processing status of my order was totally awesome. I didn’t need to track my order down as I was informed of it’s status every step of the way. I find this so comforting and rewarding that a company would actually take the time to be in touch with the customer and to assure them of the process of their order. For this I can honestly say that I will indeed shop at your company in the future. Keep up the good work and I give your company two thumbs up.“
Katherine, Washington USA
“I just placed my second order with well.ca, because my first experience was absolutely incredible. Everything about your company is second to none but your customer service is amazing. Whoever is responsible for creating this remarkable company “got it right,” in every way possible! You are a shining jewel and I cannot recommend you highly enough. Your sales representatives are the best; bar none. Thank you so much for ticking all the boxes on this very discerning customer’s list!“
“This is an absolutely excellent site and very well set up. Love the payment options that allow me to usedebit rather than credit. Thanks.“
“I ordered some Burt’s Bees products from your site this week and colour me impressed! Well.ca is the best online shopping experience I’ve ever had. The prices are equal or cheaper than stores. The prices for Burt’s Bees are cheaper than the Burt’s Bees site! I think I saved about $20 ordering from you instead of from there. I am extremely pleased with not having to pay shipping charges and with how quickly my order arrived. You have definitely won over a new customer and I’m telling all my friends. Thank you!“
“Thank you for your prompt reply to my query. As a business owner it is very refreshing to witness your company’s commitment to customer care. I appreciate your information and will do some additional research on the provided links. Once again thank you for excellent service, and I will be in touch.“
“Just a quick note to tell you that I have received my order today; and that I am pleased with the product and very impressed with your service. I will definitely be doing more shopping with you. Thank you.“
“Well my weekend was made, as my package arrived today and also with a free sample in it of Memory FX, which I could probably use, ahahaha. Each hairspray was taped shut, which I was quite impressed with the extra detail……I just keep getting more and more impressed with Well.ca. I do believe I’ll be a customer for life, that was so easy, fast and no charge shipping – it doesn’t get much better than that. This could be dangerous though, a little too much on-line shopping!!! I will be sure to tell all my friends and family and I am SO happy that I found your site. We are going to the U.S. next week and I was going to look for that hairspray down there, but now I can buy it here in Canada thanks to Well.ca.“
“Nothing but praise for this online shopping site. Everything was PERFECT with this company…Prices were good & Free Shipping. Products were in stock. Great communication with staff. Quickly processed order. Well packaged shipping was very fast. And a free sample included with the purchase. Highly recommend shopping at this site. One Very Happy Customer that will for sure return. Thank You Well.ca“
“I am very pleased with your company’s speed. i would like to thank you for such good customer service. I’m happy that I got a free sample of Memory fx. Thanks alot“
“I just wanted to say thank you for the fast shipping and the quality products! I am really impressed by both.“
“I received the order today. The shipment arrived very quickly and the free sample was unexpected. Your prices are competitive and I can find products that are difficult to locate here. I will be placing another order very soon and I will also recommend you to others. Thanks.“
“I just wanted to say THANKS for being so awesome I ordered bottles of mint shampoo and conditioner from you folks, and not only did it get here super fast, but you didn’t charge me any shipping! AND the product is totally awesome [I’m super excited to use it!]. I’m pretty sure you folks are the nicest company on the web … Just sayin’ Thanks a ton!“
“Thank you for the update that this item is no longer available. I want to compliment you on your customer service! It is fantastic that you emailed me to let me know because I am going to be right next to a store today that I can pick up mouthwash from and had I not known this product is no longer available I would not know to pick some up until my order came and I noticed it was not there. Keep up the great work as it is always pleasant dealing with your company and I have been recommending you to friends and co-workers!“
Connor, British Columbia
“I just wanted to thank Well.ca for making my first purchase a quick, pleasant and overall great experience! The item arrived faster than expected, and the communication on the status updates of the order have been great. The invoice even had a personal scribble from an employee :-) I will be ordering from Well.ca again in the future! Thank you!“
“This was my first order placed with Well. I just wanted to let you know that it has been received and I appreciated the manner in which you process an order. It was easy to place, quick to confirm and equally quick to process. I ordered on Tuesday and the package was waiting for me at home on Friday. Should I need any of your products in the future, I would not hesitate to order from you again. Thank you for your efficient service. You are an online service one can count on.“
“In using your website, I find myself in a very rare position. I can’t remember the last time (if ever) that I wrote a message regarding wonderful service from such an excellent, innovative company. Your free shipping is superb, fast delivery phenomenal. Everything about your website and its customer service is remarkable, and I’ll admit I’m not a very easy person to please. I will be a customer for life, and I have recommended all of my friends and family to consider following suit. Thank you.“
“I just wanted to say that I have ordered from you a few times now and you are doing an AMAZING job! I especially appreciate the personal touch and gratitude that you show, and I am trying to spread the word about you as much as possible! All the best, and thank you again!!!“
“Just want to thank you for the speedy order! Living out in the boonies I rely on mail order and your service was exceptional!!! So many things I can’t get here and shopping is a 5 hour round trip so it’s exciting to see so many things I want you have available. Already planning my next order… Thanks again.“
Debbie, British Columbia
“I have ordered a couple of times from Well.ca and you never cease to amaze me how great your customer service is. You respond immediately, orders are shipped super fast, no shipping errors and I get updates to the status of my order without asking. Internet companies should take lessons from your company.“
“Thank you! Your customer service is truly outstanding.“
“I just placed my first order from your site. I am very impressed with the whole experience. The website is very user friendly and easy to find the items you are looking for. I placed my order on Monday afternoon and received my package on Thursday. I will definitely be ordering from your site again and I plan to pass your website on to family and friends. Great job. Thank you.“
“I would just like to say that I am so happy with the service that was provided… My order came so fast with no hassle or waiting. I will definitely be ordering from you guys again and will also recommend you to my friends and family, Thank you so much for the great service!!“
“I wanted to drop a quick word for you and your staff. I purchased on your site… it was received on time, well packaged and with a ton of goodies including samples and cold FX pins. In our fast society we sometimes get things our time, sometimes it is late and in some cases we don’t get what we ordered and never receive a package as happened to me from a merchant during Christmas time. Just wanted to thank you for your great service, thanks to Jenn for wrapping my package and for the helpful chat I had on-line with an almost immediate answer. Super job.“
“It’s so funny; after I placed the order, I was just blown away by the clarity, helpfulness and warmth of the well.ca site, and then I get your communique’ and it was like the cherry on top of the awesome sundae! As a consumer yourself, you know that customer service is the exception, not the rule (although I shouldn’t speak for Canada; here in the states, it’s HOR-rible), so it’s always nice to come across people who know how to do business and let you know the entire world isn’t broken.“
“I just wanted to take a minute and say how excellent the service is on your site. It is easy to navigate, has a fantastic selection and the customer service is outstanding. I look forward to shopping with you again.“
“I have just received my order and am very pleased with the packaging, quality and condition of the items and the great deal on each item purchased. Normally I don’t take the time to provide feedback for online orders but you have provided some personal touches in your automated emails that immediately gave me a feeling of confidence in ordering through you. The icing on the cake was the simple handwritten thank you from the order packer, Arnold with a nice smiley face to boot. I don’t expect this kind of personal touch from my local drug store (nor do I get it). The feeling that I got was that I was a real person dealing with a real person rather than the usual number vs number that is usually associated with such dealings. Very very nice, I’ll certainly be a return customer even if it’s only for a bar of soap and I will be sure to recommend you to all of my friends.“
Carl, British Columbia
“I just wanted to let you know that your service was great. The ordering process was easy, the conformation email was appreciated, the follow up emails with the tracking information was nice and everything arrived on time as promised as expected. It is always a bonus when everything works out how it is supposed to. I would definitely order from here again and I will be recommending your site to my family and friends.“
“I ordered from you guys for the first time about a week ago and have been VERY happy with the results. I was able to find a product that is no longer available in my city, you let me know where it was every step of the way, and it got to me in only a few days. Not only that, but my invoice had a personal note on it from Sarah with a happy face on it!! A silly thing, but it felt very personalized. I’ve ordered a lot of stuff on line and this was by far my best experience. The fact that you have free shipping will also keep me coming back again and again. Keep up the good work!!“
“I was waiting to comment until I received my order but I’m compelled to comment on the high quality of your communications. I’ve been updated consistently and quickly in a clear manner—and not too much. I’m really sensitive as a consumer, and aware as a marketer, to companies Marketing Communications and so far I’ve been really impressed.“
Wendy, British Columbia
“My items came today…AWESOME. I LOVE WELL!!! So convenient. And things are ALWAYS packed so amazing!!! Nothing is ever damaged… I always get excited when I get a WELL box.“
“I absolutely adore this store! Your service is friendly and courteous, the delivery was speedy and the products were exactly what we were hoping for. (Sometimes pictures are not as accurate on other sites as one hopes they should be, but your shop has very nice pictures of the product, and very decent write-ups.) Expect more orders in the future; from not only our household but from friends and family as well!“
“Honestly, I buy a lot of stuff on the web, sometimes I have a good experience, sometimes not, but you guys are straight up the best company I ever had to deal with. Right items, so fast and during holidays. I’m very impressed. Thanks for the great service! Happy holidays!“
“What a lovely, HUMAN experience ordering from Well.ca has been. To think that you would actually READ my response to your message to me… PRICELESS!“
“Thank you for the very fast service. I received it on Friday and I was very surprised it came so soon. I will definately order again from you so thanks again for the wonderfully fast service.“
“Oh MAN! Every time I come onto Well.ca I am extremely excited to see something else that I’ve been looking for! This time it was RearZ diapers. I couldn’t find them anywhere else online and finally did a google search for “RearZ diapers in Canada” And poof! There you were!! I practically screeched for joy. :) THANK YOU WELL.CA!!!!! This is my third purchase of many, I’m thinking!! :) :) :)“
“Thank-you for your continued great service! This is my fourth or fifth order and I appreciate the speed of delivery and availability of merchandise, especially while living in a remote area where I am unable to obtain these things!“
“I would like to thank you guys so much for the speedy transaction and shipment! I ordered something for my dad and it came in such little time! Went to every drug store and this was the only one that had the product, and for the price with free shipping, you can’t go wrong! I would also like to thank how neat the package is shipped in, as well as the invoice and behind it; a thank you with a smiley face!“
“I just wanted to say your customer service is fantastic. This is the third order I have placed with you and have been very satisfied. I live in a small community where it is difficult to get these kinds of things. Keep up the good work!“
“Just wanted to follow up with you after receiving my package today. I must to say that I enjoyed the five star service that you have provided from start to finish. I will be sure to let friends and family know where they can go for an exceptional shopping experience and of course I look forward to doing business with you again soon.“
“I’m obsessed with Well.ca. I LOVE IT! Thank you so much for such a great store. You guys are honestly the best things on this planet!“
“Thank you for the email and the great service. Everyone that I have been in contact with has been very helpful. What an amazing company. I will continue to shop with you and recommend to all my friends. Thanks again.“
“We just received our first order from Well.ca. Great work! We will be buying lots more from you.“
John & Jacquie, Ontario
“My daughter came home to a package from Well.ca… lovingly and carefully wrapped, and shipped in record time from an address far far away. She loved the products, and I will be doing business with you again. Wonderful service, and attention to detail, including keeping the customer apprised of where the order is.Thank you again, I will recommend your company strongly.“
“I am Canadian having lived in the US for 7 years. This is the first time I have ordered from a Canadian company online and I cannot tell you how impressed I am with the service and updates! The emails I receive are so NICE. Reminds me of how great it is to be Canadian :) Best of luck and I will make sure and advertise Well.ca!“
“I just wanted to say thank you for the first order I made with Well.ca. What a super service you delivered! It took only 3 days to receive my order. I made some comments on the order and the person who prepared it wrote a personal reply on my bill, with a pen and a happy face!!! Too bad I can’t read her or his signature because i would love to thank that person personally!!! Anyway, it was a first time and there will be other orders and I’ll talk to my friends about your website. Easy, fast and convenient shopping + very important, your shipping is free!! AWESOME!!!“
“Just wanted to let you know how thrilled I was with my first order from Well.ca. When I opened my shipment, I actually thought there was something wrong with my order. Turns out, that I received some bonus supplements with my order. What a pleasant surprise. Not only was I informed about every step of the shipment, I even received a gift on top of my order. Thank you so much. I will recommend you to my friends and family.“
“Thanks for letting me know about my order. Judging from my experience so far, it will be my pleasure to recommend your company to all my friends and acquaintances. I received my shipment this afternoon, along with notification by Canada Post. Your service is superb.“
“Thank you for sending me my order, it arrived as ordered, in a timely manner and complete. It is nice here in the North to have such service–rare—thank you very much.“
“Just had to send you a “fan mail” note regarding my order: it was exactly what I ordered, it was received very quickly, it was packed extremely well, and notifications were received promptly, at each stage of order completion. Excellent job! I am a retired I.T. executive, who specialized in order/distribution systems. So I can appreciate how well your system works. While I have ordered on-line items before, this was the best experience I have had.“
“I have placed a couple of orders with Well.ca and am very pleased with the service. I am a disabled person and find it difficult to place one whole order at a time. I tire very easily… physically and mentally… so would need extra time to shop. That is why I like doing it online… especially with your company. Thank you very much.“
“Wow … Well.ca has the best customer service department … ever! Thank you so much for the quick response as I really thought that I would get an answer back by the time I got home from work tomorrow. This is my first order with your company and the response has been great. I will definitely tell my friends about Well.ca!“
“I just wanted to say thanks for the order. I got a laugh out of the comments you wrote on the bottom of my invoice. Thanks for making me smile :)“
“I live in a remote isolated Northern community in Ontario, where the prices at the local store are just sky high. Also, some of the things I need, you would have to get them from the nearest city, which is 12km. I was looking for a store online where I can get products I use. I found Well.ca and I am very happy I did. There are alot of products online, the prices range from low to moderate (which I love), and I couldn’t believe the shipping was free! I just wanted to say “Thank You” for the package, and I will definately keep ordering from Well.ca for the stuff I need.“
“I’ve ordered several times from your site and so far it’s the best online shopping experience I’ve had. Very efficient and reliable. Fast and free delivery?? I hope that never, ever changes! Like many others, I am truly a Well.ca loyal fan. Thanks, and congrats to everyone who works there — every department– job well done!“
Jaclyn, British Columbia
“You guys are great! Service has been great. I don’t think you can truly appreciate how nice it is to be able to go shopping (from up north) and not have to spend more on the shipping than the actually stuff you are buying. I don’t know how you do it, but I hope you’re able to continue it for some time to come! Thanks.“
“I’ve been very pleased with previous order. I appreciate very much getting free shipping. Will keep ordering again in the future. Thanks!“
“Just received my order. As always, fantastic reliable service. Thanks very much!“
“I just received my first order from Well.ca and I am very impressed. I placed a order on Oct 6 and received it on Oct 13 and the Monday was a holiday!!! When I opened my receipt for the order a lady had hand written a thank-you note on the bottom!! I will use this website again and recommend it to others for sure!! Thank you!!“
“Placed my fourth order today and was as pleased as ever. I have to note that shipping was very quick, I placed my order late on October 4th and recieved it this morning! Very impressed & will be order again! Thanks again for showing just how wonderful your service is!“
“I am so impressed with your level of service! I received a hand written thank you note for my order and a comment I had left… who does that anymore!?? I can’t thank you enough for the personal touch! I’m a mom of a 2 year old and 3 month old and it’s so much easier to order online then go out sometimes…Keep up the great work.“
“Thank you so much for your fantastic service!! You will be getting more orders from me in the future and I will pass along your website to friends and work friends.“
“I just would like to say that you are wonderful! I absolutely love shopping on your site and I am going to try and make as many purchases as possible through you. Thank you for the free and speedy shipping! It is amazing for me because I live in a small community where many items are not accessible unless we drive to Whitehorse (a 5 hour drive). Also, your products are less expensive than they are in the store so that helps as well!! Please be assured that I will spread the word about your website.“
“I recieved my order today, excellent service thank you very much. I will certainly spread the word and hope to do future business with you.“
“You folks rock! I really appreciate your up-to-date emails that detail the process of my package delivery. It gives me a great feeling of customer care and reflects the competency of your business.“
“I just wanted to say how much I appreciate your service. I made an order on Wednesday, and it has already been delivered to me today! Excellent customer service, and fast (free!) shipping. Thank you!“
“This seems to be a wonderful and securing service that you have. Thank you very much.“
“I just received my order ;-) Thank you for your efficiency and expediency. Canada Post brought it right to my door.“
“I recieved my order today in the mail. I’m completely satsifed with my purchase. This was the first time I ordered anything from your website. I will indeed be ordering again from your store in the near future. Thanks again.“
“Was extremely pleased with amazingly great service & quick delivery on my recent order. Ordered on Saturday, mailed on Monday & received by Tuesday. Very competitive pricing with other retail stores & with free shipping, how can you lose? Kudos to you – will definitely be back with repeat business. Thanks – what a wonderful experience.“
“I got my order and am extremely pleased! Can’t believe I received exactly what I ordered! I’ll be shopping with you again soon!“
“Just wanted to take the time to say thank you for the outstanding service. I have ordered from Well.ca many times and I have no plans to stop ordering from your wonderful company. And I love those personal hand-written thank you’s on your receipts. Nice touch. P.s.- Whatever happens, don’t take away the free shipping option. That and your service are what sets you apart from all the other online companies.“
“I’ve ordered from your site twice now and it has been a great experience. Just wanted to say thank you and that I’ve already recommended you to many of my friends.“
“I don’t know who exactly was responsible for my order, but one thing is for sure: I have never received better service from any online store! Thank you. I know that I will not hesitate to order more products in the future!“
“Thank you very much for another order delivered in great time and superbly packed!! Stay ahead of the rest with your “Free Shipping” policy… I can assure you it’s a big plus to us as customers! A big “THANK YOU, JENN” for your care in packaging my order for me. Keep up the great work folks!“
“I just wanted to write and tell you how pleased I am with your service. I ordered mutiple packages of an item I just have not been able to find in stores. My order arrived quickly, with complete information along the way from Well.ca and Canada Post on behalf of Well.ca. Right down to the handwritten “thank you” on my delivery slip, the way I was treated through the whole process made me feel very much that I was a valued customer.“
“Excellent. Thank you very much for your fast, complete and excellent service, including detailed reports and tracking numbers. Very professional. I look forward to doing more business with you in the future.“
“You were fast, efficient, nice, courteous, all while keeping me up to date on my delivery, and shipping for free. I noticed that I can return for free, too, though I don’t need to do that. I intend to hang around Well.ca. Awesome!“
“Received my items today and wanted to express my delight. This was my first order with your company and I must say it was a pleasure doing business with you. Package arrived very quickly and was packaged well. Thank you for a good experience!“
“The order arrived today, a day earlier than the Post Office predicted. I must compliment you on your most efficient shipping service and I’ll not hesitate to order from you again and will certainly recommend your company to my friends.“
“I have been purchasing my favorite skin care cream from your company for a couple of years and when I run out at home, I know that I can shop fast and for the best price online at Well.ca. If I lived in Guelph, I would love to work for your company. By the way, my 6 year old daughter loved the Well.ca bandaids you sent us. Thank you.“
“THANK YOU for a wonderful online shopping experience. From the easy to navigate website, to your email updates, right through to the quick delivery, I am thoroughly and 100% satisfied. I will definitely be a repeat customer!“
“I’m sure you don’t hear it enough but Well.ca is fantastic. FREE shipping, huge selection of items, personalized customer service and very reliable. I have lived in Nunavut for three years now and wouldn’t know what I would do without this great online service. Prices are so high in stores here and most shipping prices through other companies are almost if not more than the actual price of the item(s) you are ordering. Keep up the good work! Well.ca may not have a lot of advertising but the ‘word of mouth’ technique is what got me to this website and I will be sure to return the favour ten fold. Thanks!“
“I just love your website. I found it accidentally a month and a half ago and placed my first order with you just after that. As I only buy natural and vegan products for my skin and hair and also natural and mineral makeup, I am very pleased to see what you have to offer in that range of products. Your website is easy, inviting and pleasant to browse. I can get some products reviews and full description of the ingredients in them. The prices are great. The follow-up after I made my purchase was great too and I received my parcel very quickly. Moreover, your shipping policy is definitely what will make me come back more and more… I am very well-being and beauty care oriented so thank you so much for this online store which is sure to become one of my first shopping destination!“
“I ordered a cream, which arrived extremely fast. With the free shipping and the low cost of the cream, I couldn’t have a better deal. Thank you for the excellent service, I will buy again.“
“I just placed my second order with Well.ca, because my first experience was absolutely incredible. Everything about your company is second to none but your customer service is amazing. Whoever is responsible for creating this remarkable company “got it right,” in every way possible! :) You are a shining jewel and I cannot recommend you highly enough. Your sales representatives are the best; bar none. Thank you so much for ticking all the boxes on this very discerning customer’s list!“
“So far, I’ve ordered a total of 2 times and I will be back. Excellent customer service, timely emails, fast shipping and an extensive range of products (many of which are difficult to find in stores). Thank you for providing Canadians an online place to shop with fair prices and free shipping. This is simply unheard of! Keep up the good work!“
“Living in the Arctic is a wonderful experience but shopping for the things I have been used to in Atlantic Canada can be a challenge! So happy that someone here told me about this site! I am a very happy return shopper!“
“Dudes, I can’t even tell you how awesome this is. I work from home and I can NEVER get out to the drugstore because I’m too busy. I will totally recommend you, and thanks!!!“
“Your service is excellent, almost as fast as buying right here in Lindsay. Once again, thank you for your service! You people at Well.ca are so good at getting orders ready to go that I wish I was closer and I would take you all out to Tim’s for Coffee or even lunch.“
“I just received my first order from your company. Thanks for being so effecient and making it so very easy to order, and, save me from driving all over the place trying to find what I can just order online from you! Very pleased and will definitely be ordering again, and telling everyone I know about your site.“
“I just placed my first order with you, and I wanted to let you know you did a great job on your website. Everything is wonderfully laid out, and I appreciate how “polite” it is. It is super to see Canadian companies offering better service (like free shipping) for Canadians, so we don’t have to shop from the states all the time! Keep up the great work!“
Emma - British Columbia
“You guys are great – thanks for your excellent service… I have placed a few orders online and you beat everyone hands down! You are quick and efficient AND you inform your clients what the status is on their order AND, you allow the client to reply to your emails… WTG!!! Keep up the great work.“
Sophia - Quebec
“As a first time user, I wanted to pass along how impressed I am with the service. I have never had such efficiency when it comes to ordering and shipping. Thanks for the great work and I’ll be back!“
Carole - British Columbia
“Thank you and what a great place to shop. I live in a remote part of B.C. and I discovered Well.ca a couple of months back. I just love being able to sit in the comfort of my home and order everything that I was normally purchasing at my local pharmacy or other big box stores in the cities. I love the fact that the selection is really good and the prices are competitive and that I do not have to pay for shipping and yes my orders come quickly by postal service. I also like the fact that when I think of something I need I can go onto your website and find it and can add it to my shopping cart and when I am ready to order I just click on and it’s just that easy. If the product I want is not listed then I can always chat with a representative right now for information. Keep up the good work all you folks at Well.ca. I brag about you every chance I get. Hugs to you all for a wonderful Christmas and may 2010 meet with all your expectations.“
Joyce - British Columbia
“What a great online shopping experience! I went online when I couldn’t find the products I was looking for in the malls. I was thrilled to find the items I was looking for, as well as items normally only found in specialty stores. Thank you for stocking vegan and cruelty free products! The free shipping was a big deal, but it was the fantastic customer service that will have me coming back. I will recommend you to everyone. Thank you.“
Cindy - Ontario
“I just wanted to let you know how impressed I am with your company. I am doing all of my holiday shopping this year from my laptop computer. I started in October, and so far have purchased from 16 different e-retailers. Yours has been the best of all of them. Easy to navigate website. No lag time. Good Selection. Good Prices. Simple checkout. Free Delivery. Plus, superior and personal customer service. You will have my future business and I will refer my friends and coworkers to your site. What more can I say but, Well done!, Well.ca.“
Robert - British Columbia
“Thanks so much for my first order from Well.ca which arrived at my door some minutes ago. I am so impressed with your Company, I feel I was treated like a Queen. Thank you, I will enjoy these products and will order again in the New Year. Do have a great Christmas Season and we’ll be in touch in the 2010.“
Armella - Saskatchewan
“I would like to let you know that I received my order last week, and am very satisfied with the speed and service! Thank you for the free gift as well! I will be ordering from you again, and definitely recommending your site to family!“
Melanie - Ontario
“I wanted to send you an email to say thank you for my order. I am still in shock as to how quickly I received my package. I also appreciated the email updates on the status of my order as it progressed through each stage. Your service is outstanding and I guarantee that I will continue using your website and services. I am at a loss for words as I have never received such great service before. I am extremely pleased with the experience and will recommend your services to my friends.“
Brooke - Ontario
“I had been trying everywhere to find a particular L’oreal face cream which was evidently being phased out, and in desperation while roaming the internet for online possibilities, I came across your website. Delighted to find that you did indeed carry the product, I ordered it six days ago. I was immediately sent a receipt and order confirmation to my email address, and shortly thereafter received two follow-up emails detailing the status of my order. This morning my product arrived, and to cap everything off not only was there a sample package of Cold-FX in the box as well, but my receipt was actually signed by a real live human being! It says “Thanks! Mike :)” I am so impressed with the efficiency and general wonderfulness of my experience with Well.ca that I’m now a confirmed fan, and will begin pressing all my family acquaintances (the ones I like, anyway) to shop through the site as well! Thanks again for delivering my impossible-to-find product at a reasonable price, in a prompt and efficient fashion, with personal touches that often are missing from most in-store shopping experiences. In short, I love you guys.“
Alexis - British Columbia
“What a great online shopping experience! User-friendly website, good prices, great shipping/tracking/notifications. I wish all online stores were up to your standards. I’ll be recommending you!“
Jacquie - Alberta
“Just wanted to let you know that you have ONE OF THE BEST ONLINE order systems. It is truly amazing how you inform the customer!! Regardless the product(s) ordered!! I’ve ordered just a brush this time, but you can be sure that I’ll be checking your website regularly to see what I can use from your offerings. I like shopping online and I must tell you that many companies are very sloppy with dealing with the customers. So keep up your GOOD WORK!!! Thanks very much!!“
Helena - Ontario
“I received my order and am happy that I will not be wasting my time in stores in future looking for this product. I will watch your site in case there are other products I want. Thank you again.“
Betty - Nova Scotia
“Thank you so much for your wonderful service. I love that your site has a wide variety of products to choose from! I’ve passed on your site to a few of my friends, one which I know uses it ALL the time!“
Karen - Ontario
“I just received my order from well.ca and I’m just writing to thank you for exceeding my expectations and giving me excellent service. This was the first time that I have ordered from your site so I had my doubts and didn’t know what to expect but I was completely satisfied. The free shipping in Canada makes ordering from your site extremely attractive and the daily/monthly sales are the main reason I ordered from your site in the first place, but when I opened my package and saw the free sample pack of coldfx and the fact that I ordered 60 vitamins and you sent me the 10% bonus pack for the same price it made my day. It may not seem like a big deal to you, but to me, it’s those extra little tokens of customer service and appreciation that will ensure that I will be a customer to Well.ca for life and I will be recommending your site to my friends and family.“
JC - Ontario
“As the holiday season approaches I’ve been doing a great deal of online shopping. The results have often been disappointing and very frustrating. Anyway, after rattling off half a dozen angry e-mails, I felt it was important to thank those who have treated me well. On every order I’ve made with your business I have received a package that has been carefully even perfectly packed, showing me how much your business cares about its customers. I just wanted to express my gratitude for this and assure you I am a going to remain loyal customer to your business. Once again, thank you so much for this consideration, I really appreciate it.“
Todd - Alberta
“I just wanted to thank you for shipping SO fast! I’m so pleased with the excellent service, fantastic prices, great selection, and especially the free shipping! I will definitely be using Well.ca for many of my regular purchases.“
Sarah - Alberta
“I am Canadian, now living in a small beach town in Costa Rica and wanted to let you know how pleased I am that Well.ca is available for me to shop online. The free shipping makes ordering quantity viable and I love that you guys have tons of new products coming soon as well as my favorite Canadian products! My mom visits several times per year and brings the goods with her. She arrives first week in December so I’m eagerly anticipating my order! It is very difficult to get good quality products here in the jungle!“
Sasha - Costa Rica
“I just want to say that I love shopping at Well.ca!! I have only ordered a few times BUT that is only the beginning!! I find myself going to the Well.ca website constantly and I have another order ready to go!! I also enjoy your “Green & Natural” area too! I can’t wait for so many of the “coming soon” items you have! With the customer service and items you provide why would anyone want to shop anywhere else?!! Bravo, Well.ca!!!“
Laura - Saskatchewan
“I have always had such good service from you guys. I am so glad that I discovered you. It is a real treat for me to be able to get products from home that I am used to using. Being in a strange country, with strangers, you can’t imagine how comforting it is to be able to get familiar products. It’s the small things like this that make a difference. Thank-you so much for your wonderful customer service.“
Patricia - Armed Forces
“Thank you for supplying us with this service. It was a long time coming. Truly feel that we have all we need to shop from home now.“
Tessa - Ontario
“Well.ca is probably the best I’ve ever shopped at. It has the best customer service! I tell everyone I know that I have a favorite site. Keep up the good work! Thanks for the great prices!“
Catherine - Nova Scotia
“I just had to let you know that I love your site. I placed a small order last week and I was extremely impressed with the online customer service (order acknowledgement, processing and shipping confirmation, shipping tracking info, delivery info, etc.). I am also really pleased that you carry so many natural, organic, and vegan products (and that I can search for them). I also have to commend you on your website design. I really like the searching capabilities by brand, by type (natural/organic/vegan) and by product. It was really easy to find what I wanted. I have recommended your site to several of my friends and I look forward to more shopping with you.“
Bonni - Alberta
“All I want to say is that you have top notch customer service and I’m impressed with your e-mail notifications on the order status.“
Rose - Ontario
“I just received my order and want you to know how impressed I am with your service! Your 1-2-3 updates are great and the delivery very very fast. I will recommend your company to all my friends.“
Inge - Ontario
“ have nothing but praise for Well.ca. All my friends and co-workers are checking Well.ca out now – and they love it!!! It’s so refreshing in this day and age to shop at an online store and be treated better than any store I can walk into – I refuse to go to a store for anything I can get off Well.ca!!!!! Can’t wait for my next order to arrive!!! Thanks again SO MUCH I love you guys!!!“
Jennifer - Ontario
“Well.ca, I sure am telling ALL my friends & family about your site. You will get lots of orders from my family & friends (from all over Canada). No fuss, NO muss. Just the way I like it. Hugs to Well.ca.“
Ramona - Manitoba
“I am really enthusiastic, with Well.ca products, the web-site and your service. I am looking forward to a new purchase!!!“
Mary - Quebec
“I looooooove Well.ca I am so grateful such online shop exist. If it weren’t for it, I’d be shopping for my kids at double or even triple the normal price in Nunavik Quebec. This allows me to shop for items that I can’t find in our remote area. Thank you Well.ca.“
Laina - Quebec
“I have shopped with your company several times and the experience has been great. I heard about you from my sister and many people have heard about you from me. FAST shipping that’s free? Awesome. The orders always come packed with care and I really appreciate that. The extra wrapping of things that could leak or spill is especially thoughtful. Thanks so much, a happy customer.“
Nola - Alberta
“Perfect, many thanks, super service, easy to use and fast!“
Valerie - British Columbia
“I just wanted to send a note to thank you so much for your service. Living in a remote, fly-in community in Nunavut makes it more than difficult to get affordable supplies. We’ve been living here 7 years and year after year, we’ve watched with a feeling of helplessness and frustration as shipping prices skyrocketed to the point that we can no longer afford to order items online. Two years ago, we had twins and the need for pharmacy items well…doubled! They often didn’t have what we needed in the stores in our community so our only viable option was to have family members in Ontario shop for us, package the items, lug the packages to the post office and pay a fortune to get them to us! Then, this summer someone in our community told us about your company!!!!! I can’t believe we’d never heard about you before! We have been sure to spread the news to everyone we know!!! I just want to thank you so very, very much for your excellent customer service, superb packaging, awesome selection and FREE SHIPPING!!! It is so incredibly helpful! We are so appreciative!“
Stephanie - Nunavut
“Thank you for the updates, this was the easiest online shopping I have ever done.“
Marlene - Ontario
“I am happy to say that I will certainly be purchasing another item from Well.ca that I have been searching to find forever now…that is, Salon Selectives Stay Put aerosol finishing spray!!! Unable to get it ANY WHERE and you guys are my saviours!!! THANK YOU, THANK YOU very much!!!“
Lori - Ontario
“Sending a quick note to tell you how impressed I am with your service. My order was made on September 30. I received 3 notices (order received, order filled, order shipped). Then I was able to track it through Canada Post. Two containers of Amazing Grass arrived October 5, three days before the estimated shipping date. Thank you sincerely for excellent service. I will certainly use Well.ca for future items. P. S. And thanks Ross for the smiley face :)“
Marian - New Brunswick
“Wow guys, I love your website. Your green and natural products are amazing. I never have to go to a natural health store again! The website is very user friendly and love the free shipping of course! Thank you so much, keep up the good work!“
Pam - Alberta
“I wish all other sales/retail offices were like you. I never knew your company existed but I will make sure to tell my family and friends. From the moment I placed my order I have had a daily update on where my package is, when it was picked, shipped and delivered. AMAZING…and this was for a tiny little order. Thanks again and keep up the good work!“
Mary - Ontario
“I just wanted to say I just received my order. I couldn’t be more pleased. First of all the website was clear and concise, my initial email about shipping to the uttermost tip of Canada was answered promptly, then the order process was easy and tracking my package was also a breeze. Finally I got my package in less than 10 days and that is fast for Inuvik NT, trust me. Thanks so much and well done…by the time I get the word out about this site no doubt you will get more orders from the great white north.“
Marg - Northwest Territories
“Your service is wonderful.“
Aleksandra - Ontario
“The way your company handles the whole ordering process and especially the return for refund process have been very efficient and professionally. It has been a positive shopping experience with Well.ca. I will certainly be buying from your web site again in the future.“
Vince - Ontario
“Thanks so much! Wow you have excellent customer service! I’m thoroughly impressed.“
Erin - Alberta
“I just wanted to thank you for your excellent service. After my first order was lost in transit you did everything you could to replace it. Your response was quick and thorough, and you always kept me informed. You can count me as a loyal customer for years to come.“
Erin - Nova Scotia
“I want to thank you for your prompt service. Everything arrived in excellent condition. I am extremely pleased with your service.“
Jan - Alberta
“No questions, just a thank you. I am overwhelmed with the service I’ve received from everyone there. I was going to log my comments, but it’s obvious I’m not alone! There are literally hundreds of people who have already logged the same comments. Completely impressed with my first ‘trip’ to Well.ca and with the sincerity of everyone involved in the ordering process.“
Manuela - Ontario
“Many thanks indeed for the great service! I’ve already received the items I ordered and I’m very pleased with the wonderful customer service and follow-up telephone call from your GREAT staff member. You now have a very happy customer here in Virginia – USA.“
Petronilla - Virginia
“Thank you for the great service. These products were not available on your website but after I called and inquired about the availability, you had them on the site within 2 days. I wish all of my internet shopping experiences were as positive as this one. Thanks again.“
Susan - Ontario
“I just want to thank Well.ca for everything! It’s the best online commerce that I used. The process is fast and with a lot of feedback! Thanks!“
Doru - Ontario
“Thank you so much. I really enjoy ordering from Well.ca because it’s easy, fast to order, and if I need to return something, the return is easy and quick as well. I always have a positive experience with Well.ca.“
Maddy - Ontario
“I just wanted to drop you a note telling you how much I love your web site and the service that you provide. I’ve never had such great service from buying online and I look forward to being an ongoing customer. Keep up the great work!!“
Kathleen - Ontario
“Hi – I wanted to compliment you on your great web site and friendly service. It’s a pleasure to do business with you and I will in the near future again.“
Joan - Ontario
“Great service and fast too! I was at coffee break telling some of my co-workers about your company…a better way to shop, large selection of merchandise, and I even got a happy face on my bill. Now that is enthusiasm!“
Rita - Ontario
“I just wanted to say thanks for your promptness in filling the order. Most impressive. Packaging is also great.“
Angela - Nunavut
“You guys have exceptional customer service, which we don’t see very often anymore.“
Melissa - Northwest Territories
“Thank you for your prompt attention and response! I am very impressed with the level of customer service on Well.ca.“
George - Ontario
“I just wanted to say how I will forever be purchasing my drugstore products from Well.ca. Your packaging is above the standard and is always correct. I have never had an issue, nor have I been disappointed. With free shipping why would I shop anywhere else?“
Jamie - Brandon, Manitoba
“Package arrived quickly and in good order. Thank you for the good service, prompt shipping and good communication/tracking. Consider me a happy customer!“
D.A. - Woodstock, Ontario
“Awesome customer service! I look forward to placing my next order with you.“
Nola - Calgary, Alberta
“Just wanted to send a quick note to say that I was very pleased with your service and thought that the handwritten thank you on the invoice was a lovely touch. I’ll definitely order from you again and will encourage family and friends to do the same.“
Julie - Peterborough, Ontario
“Customer Service supreme.“
Sandra - Edmonton, Alberta
“I have been recommending your site to my friends and just today I received a gift from a friend (a product I was interested in trying that I saw on your site with great reviews) sent from well.ca! I am happy to promote such a great Canadian company! Thank you all for doing such a great job! I look forward to continuing my shopping with Well.ca!“
Shannon - Toronto, Ontario
“I recently received my order after placing it a few days ago (ordered Monday delivered Thursday). I was amazed at how well it was packaged. The body washes I ordered were wrapped in plastic and the caps were held down with tape. Who does that!?!?!? All I can say is that I was simply impressed at the care they took to ensure there was no spillage affecting my other ordered Items. The personal note of ‘Thank you’ was also appreciated. I will definitely be ordering from Well.ca soon!“
Andrea - North York, Ontario
“I’m very pleased with your service as I don’t order much on line. Having the emails sent to me is great, it lets me know that things are happening and I’m not left in the dark. I will have no hesitation ordering from Well.ca in the future.“
Harry - Delta, British Columbia
“What a great service! Thank you.“
Maurice - L'Ile Bizard, Quebec
“I’m really impressed! Not only did you have the products I couldn’t find locally, I put my order in early Monday morning and received it Thursday. And the free shipping is a huge plus. Thanks so much, I will definitely be using your site again and I’ve been telling all my friends!“
Lisa - London, Ontario
“I just purchased my first item from your site, and what an amazing experience. I shop a lot online – I hate going to the store – and find that your site had an extremely smooth process. The free shipping is what attracted me – something new for the Canadian market.“
Debu - Toronto, Ontario
“I purchased an item from you mere days ago. Not only was I pleased with the free shipping, and to be able to source my item from Canada, but you kept me informed of the processing of my order every step of the way. I placed my order late morning on the 22nd and it arrived today on the 24th. Such excellent service from start to finish is hard to find these days. I will shop at Well.ca again.“
Martine - Ottawa, Ontario
“All I would like to say is that Well.ca has the best customer service on the net. I tell all my friends at work to order from you, and they do!! Keep up the fantastic work.“
Carol - Richmond, British Columbia
“Recently I ordered some tea that my daughter had been searching for since our supermarket stopped selling it. I wanted to let you know that I have never dealt with a company that was so considerate of their online customers. The e-mails that you sent letting me know exactly what stage my order was in was amazing. I knew exactly when it was expected. I thought I would send this to you to let you know what a pleasant experience I had with your company and would not hesitate to recommend you to my friends.“
Rita - Barrie, Ontario
“I just received my first order from Well.ca, and I am so pleased! I live in the north and I don’t know what I would do without your company. Thank you so much for your service, prices and selection. Keep up the good work!“
Kathy - Iqaluit, Nunavut
“No questions, I just wanted to say thanks for the update and what a great service and product!“
Sandra - Toronto, Ontario
“Hi – just a note to thank you for your marvelous fast & free service. I also appreciated the fact that you could track your shipment daily. It’s such a pleasure to have such great customer service today. Many thanks again.“
Ann - Hamilton, Ontario
“I just wanted to thank you for AWESOME service!! I always compliment businesses that go the extra mile (as well as inform if there are problems), and I just want to say that I am EXTREMELY satisfied with my recent order. You kept me fully informed via e-mail from acceptance through delivery so I ultimately knew when I would receive it. PLEASE keep up the good work.Thanks again for your great service!!!!“
Noëlle - Richmond, Virginia
“Your amazing package & service will definitely have me coming back to Well.ca – and telling my friends, too.“
Geoff - Ottawa, Ontario
“My rose scented lotion arrived today and I am so pleased with the product and the service!“
Susan - Iqaluit, Nunavut
“I recently ordered a cream from your website and got it within few days, which is great but the reason I’m writing you is because in my packing slip somebody wrote by hand “thank you” and a smiley face. I thought it was a really nice detail since I’ve never seen such a thing coming from any company in Canada. Hope you keep up with the good service, and I’m totally going to recommend your website to all of my friends!“
Metztli - Toronto, Ontario
“Hi, just to let you know that the order arrived today. Thank you. I am very impressed with your service. P.S. I very much liked the personalized thank you note that came with my order :)“
Evelyn - Toronto, Ontario
“Thank you for the prompt shipping of my order; it arrived last week and I am very satisfied!“
Suzan - Hamilton, Ontario
“I am just sending an e-mail to tell you how appreciative I am to your fast delivery and to your extremely kind staff. Even a little thank you, one employee wrote on my package was very thoughtful (thank you Megan). I just bought three products from you within the past week and I have already received them. Your overall setup, low prices, fast shipping and free shipping are a godsend for me, as a shopper and a Canadian, too many sites it seems try to rip off buyers. I would like to thank you overall for your extremely reliable site, I look forward to many more products I will be purchasing from you in the future. Thank you.“
Jami - Wheatley, Ontario
“I have to say I am very impressed with your services and response. I ordered my item like 2 or 3 days ago and they are now at my door. I haven’t seen the items yet, but I am sure I don’t have to doubt that they are good, and with very reasonable price. :) I will definitely promote your website to everyone I know, and thank you very much for the great service! :)“
Aurora - Waterloo, Ontario
“I just used Well.ca for the first time and I must say, I am impressed! Free shipping, competitive prices and free samples – the trifecta of a great company in my opinion. I will definitely be back. The only downside is waiting for the box to arrive! Thank you, very sincerely.“
Heidi - Wabamun, Alberta
“I’m so glad I found your site. I ordered two products from you that I couldn’t find anywhere in Toronto – tried at least 4 or 5 major drugstores. Found both on your site, and they were delivered two days later!! I will tell all my friends about you. Thanks again.“
Terri - Toronto, Ontario
“I have placed my first order with Well.ca and must comment on how impressed I am with your website and order process. The updates regarding the order progression are incredible! The format of the update and easy legibility is outstanding. Even to the point where you automatically receive a Canada Post email and can link right into the specific tracking information without entering the tracking number is incredible. I order online however your site exceeds all others by far. Thank you for the outstanding service.“
Kerry - Kitchener, Ontario
“Recently I placed an order with your company and the items arrived today. Just wanted to say how impressed I am with Well.ca. Your web site is very well organized and easy to use, your communication with regards to orders and shipping is very informative and the items arrived quickly. I will definitely recommend and use Well.ca again! Thank you.“
Mary Lou - Markham, Ontario
“I’m just writing to tell you how impressed I am with Well.ca I ordered on Saturday the 14th and I had my products today (the 18th). Promptness, free shipping, and great products. I can’t believe I haven’t known about your services earlier. Thank you.“
Marko - Toronto, Ontario
“I’ve only made purchases from you a couple of times, but both have been great experiences! I look forward to ordering from you again. Your prices are very hard to beat on the products you carry.“
Freja - Maple Ridge, Alberta
“I just received my shipment today and I just want to thank you for such great service. You have won a customer for life with such fast and free shipping. Again thank you very much!“
Debbie - St. Catharines, Ontario
“Just wanted to let you know how impressed I was with the service I received from your company!! I was blown away! Never have I been so ‘led’ by the hand and ‘felt honored’ to have placed an internet order with anybody like this before! Right down to the ‘Happy Face’ from Ross on the paperwork that came with the order!!! I was sorry I didn’t have a much BIGGER order!! I will let people know about your service – and of course I will be ordering again, in the near future!!“
Barbara - Spring Grove, Alberta
“Thank you for your excellent service.“
Ajmal - Toronto, Ontario
“I’ve had a great shopping experience with you!!! Thank you so much for your excellent service!!!!!!“
Ana - Mississauga, Ontario
“Just wanted to tell you my very first order with Well.ca arrived today (record time for a free shipping service) and in a very well protected package. Kudos! I’ll be spreading the word. ; )“
d'Pappy - Kimberly, British Columbia
“I just want to say thank you to your great staff…so friendly and helpful. My order arrived today, just one day after being shipped…great service! Thanks so much.“
Barbara - Toronto, Ontario
“Thank you so very much for having this site and making it so easy to use. I received my first order a few weeks ago and I cannot believe how well everything was packed for shipment. I would like to thank Emily for helping me to change the shipping address. She was so very kind and it was changed immediately. I am a person with a handicap, and this site is exactly what I need to lighten the load on my family as they normally would do this shopping for me.“
Rhonda - Nepean, Ontario
“I just want o say, Thank you for such great service. I received the two bottles of Gloves in a bottle on Wednesday. I am very happy with the way the order was handled. When I need more I know I will be ordering from you.“
Daphne - Singhamton, Ontario
“Wow, what fabulous service! I just received a shipment from your site today, and the whole process was absolutely enjoyable. Will shop with you again. Thank you!“
Kevin - Waterloo, Ontario
“Thanks for your help. Best customer service experience I’ve had in years!“
Dirk - Meaford, Ontario
“Thank you! The order arrived today! Your company is INCREDIBLY well organized, and comprehensive with your procedures!“
Kevin - Toronto, Ontario
“Got the package, thank you so much for making that happen. Oh, and thank you for the added bonus… snacking You have made my first purchase with Well.ca a spectacular one. I will tell my friends and family about the web site and the wonderful experience I had.“
David - Barrie, Ontario
“Hello and thank you for providing me with such fast and quality service with a great selection. I saw a happy smile on my invoice on my first purchase and it made me laugh you guys are really doing a great job, and you are a Canadian business which makes me very proud. Keep it up – and please don’t ever turn into an evil money making corporation!“
Zain - Toronto, Ontario
“My item arrived in good time, and is in excellent working order. I want to thank you for all the shipping updates – I have never received such service from an online provider. I will definitely be ordering from you again!“
Cathy - New Westminster, British Columbia
“Wow, great service. An order update and another expected when the order ships. Nice! Good customer focus!“
David - Brea, California
“Thank you and I just want to let you know how user friendly your system is.“
Claire - Cambrige, Ontario
“Thank you for my pedometer. I am impressed with your service, this is the first time I used it and I will surely will use it again.“
Sylvia - North York, Ontario
“I have no questions but I do want to say thanks for the personal thank you note written in my last order. It made my day to know I wasn’t just another cybercustomer! My ancestors are from Quebec and I have a special place in my heart for Canada. And I’d also like to promote the use of the Melissa tablets. I have never had such good quality of sleep. I suffer from osteoarthritis and fibromyalgia so I was seldom sleeping through the night. Now I sleep like a baby! Awesome stuff. I am spreading the news as this is hard to find in Wisconsin, USA. Thanks again!“
Linda - Pulaski, Wisconsin
“Truly amazing service thus far. Thank you!“
Manh Tuan - Ottawa, Ontario
“Thank you for the update. I really appreciate your emails letting me know what is happening with my order. Specifically, by letting me know “what’s next” I feel informed. I do A LOT of shopping online and I find that really differentiates you as an online retailer.“
Vanessa - Toronto, Ontario
“I just wanted to take a minute to say thank you! I received my shipment today and was rather surprised as I only placed the order a week ago. Everything arrived in perfect condition and the tape over the bottle lids was a very thoughtful touch! I will definitely be recommending you to everyone who will listen! Living in the remote arctic so many things are nearly unobtainable to us, so as you can imagine I was thrilled to discover your site, and was very impressed with the service! I will definitely be ordering from you in the future. Keep up the good work (and free shipping)!“
Angie - Norman Wells, Northwest Territories
“Your customer service is the BEST!“
Dave - Mississauga, Ontario
“Just wanted you to know I received my order yesterday and everything was just fine! Thank you for your great service and I look forward to placing another order at a future date.“
Jaqueline - Wynndel, British Columbia
“I just wanted to say I received my order today. This was my first experience ordering online and I must say you people made it so easy for me. Thank you so much.“
Jane - Thunder Bay, Ontario
“I am absolutely amazed and stunned at your stellar customer service! I am shocked that I received the exact item that I was in desperate need of, the correct amount of items and all arriving on December 31st when these were only ordered very late on December 29, 2008! I will definitely be ordering more Brut from you and will be checking out your website for additional products to purchase. I have already told my husband about your website and will continue to tell all my friends, family and co-workers about your excellent service!“
Lynne - St. Thomas, Ontario
“Thank you so much! The Turtles and scrunchie were a real surprise because I put the package under the tree for Christmas morning. My mother and I had a tradition of enjoying Turtles at Christmas each year before she passed away and I would have hated to break the tradition this year. You came through for me and you didn’t even know why! I am deeply grateful for that. Thanks again and I look forward to ordering again soon!“
Darlene - Kearney, Ontario
“I just wanted to let you know that our order arrived today, a day early, and in perfect condition. I am more than pleased with the service, price and no shipping fees. I will definitely be ordering from your company again.“
Laurie - Surrey, British Columbia
“I’m so glad Google led me to your website. The thing that made me order was the free shipping first, and secondly, that you actually had the product I wanted, which is often difficult to come by. I will be ordering with you again, and I’m going to tell everyone I know (that’s a lot of people) to check you out should they need to order anything. Love love love the free shipping, and the fact that it arrived in 4 business days. Keep up the great work for us Canadian buyers!“
“Based upon my experience, Well.ca places highest among the online businesses I have ever dealt with.“
Gary - Edmonton, Alberta
“Thanks very much for the product and I will definitely recommend your company to all of my friends.“
Kelly - Las Vegas, Nevada
“I’d like to let you know that I really appreciate the customer service at Well.ca. It is the best service I have experienced in recent memory. To phone for help and not be shuffled through numerous departments, talking to someone who is knowledgeable about the product and free return shipping are all exceptional services. You make it so easy and safe to order from you that I’ll definitely order again in the future.“
Jennifer - Calgary, Alberta
“This past week I used your site for the first time. I am extremely impressed with everything about your company, the selection, the prices, the free shipping, the timely shipping, your neatly designed website and finally the personalized signature on the product invoice. I’m even more impressed that this is a Canadian company; it’s much more advanced than any other online shopping company I’ve used. The product I ordered, Snap facial cleanser, was hard to find in any store or website ’til I came across this one. The only thing is that I didn’t know about it until I stumbled upon it on the internet! I wish I had known sooner. I’ll definitely spread the word though! Keep up the good work!“
Shannon - Erin, Ontario
“I am very impressed with the super fast delivery and free shipping, I think I will be doing a lot of my shopping on here :)“
Patricia - Toronto, Ontario
“Thanks so much. I have really enjoyed your website. And I am sure you get this compliment all the time, but I LOVE the fact you have free shipping. And your return process is amazing. Just awesome!“
Amanda - Winnipeg, Manitoba
“Thanks for the very prompt service. What a great company as a first time customer.“
Roslyn - Toronto, Ontario
“I was very impressed with my first order with your company. The goods were well packed and the personal thank you note was a nice touch! Living on an island usually means waiting up to 3 weeks for delivery of anything from a letter to a large parcel, but your shipment made it in record time.“
Shelley - Iqaluit, Nunavut
“Just want you to know that I got my package and how impressed I am with your service. This was the best customer service experience I’ve ever had.“
Andrea - Scituate, Massachusetts
“I just wanted to say that I love the site. I am a frequent online shopper and I love the convenience of the site, free shipping, and the site itself is really well done (I’m a web “oper myself). I just wanted also say that I like your larger than normal selection of natural products. Thanks. I’ll be ordering again soon.“
John Paul - Toronto, Ontario
“I just wanted to let you know how impressed I am with Well.ca! It was so easy to place an order, and I couldn’t believe how quickly it was processed and shipped to me! Thank you for the free shipping and for the prompt service! I have been spreading the word to friends and family about Well.ca and will definitely use the service again in the future!“
Stacey - Okanagan Falls, British Columbia
“I have been pleasantly surprised by the prompt service and professionalism while purchasing my pedometer. I was kept informed and updated as to the processing and impending delivery. I was more surprised at how quickly it arrived. Thank you so much.“
Catherine - Cornwall, Ontario
“Arrived today! That was super fast: totally impressed with service.“
Alex - Mississauga, Ontario
“Thanks for your great service. Kept me in touch with progress of the order, prompt delivery, good packaging! I’ll be back!“
Steve - Toronto, Ontario
“Thank you for an easy transaction! Item received just as described. This was my first time using your service and I’m very pleased.“
Jeremy - Newmarket, Ontario
““What a terrific experience when you can’t get to the shops. I ran out of make up (panic time ha ha) so I ordered from Well.ca and it was here in a few days plus free shipping. It was so easy and the selection was good, what a wonderful time we live in!“
Kaye - Cookstown, Ontario
“Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)“
Susan - Stella, Ontario
“Have just received my Obusforme sound machine, incredibly fast delivery and service which I appreciate very much.“
Nora - Balzac, Alberta
“Thank you so much for your prompt and helpful reply! Your help was invaluable. And I will be sure to use Well.ca in the future because of your warm and courteous customer service. Thanks again!“
April - Brooklyn, New York
“What wonderful service and conveying of information. Thank you, your service is simply outstanding.“
Michael - Ottawa, Ontario
“Just a quick note to say how much I am impressed by your quick service. I ordered the product 2 days ago and I received it today – now that’s service!!! I will certainly use your company again and tell my friends as well. Thank you.“
Pam - Stouffville, Ontario
“Got the shipment Monday, everything was present and correct – great service! All the best from a pleased new customer.“
Susan - Montreal, Quebec
“I just wanted to let you know that I have received superior customer service from Well.ca in dealing with this. You have made this extremely stress-free which is not always the case in dealing with refunds. It is because of this that I will certainly be shopping at Well.ca in the future.“
Jennifer - Victoria, British Columbia
“I just received my order from your company. This is the first time I have ever ordered anything online and I wasn’t sure I could trust this method. My order came even sooner than expected and there was no hidden costs or surprises. I’m not sure how you do this without shipping costs but…my invoice even appears to be signed by hand! There also seems to be no ongoing advertising to my e-mail address..a pleasant surprise. Needless to say I am passing around the name of your company to anyone I know. Thank you and I will be sure to use your company again.“
Noel - Kamloops, British Columbia
“I just wanted to say that my shopping experience with you guys has been wonderful! I will be using your service again, that’s for sure. And I loved the added touch that you put on my invoice as well. It made me smile. :)“
Ingrid - Sarnia, Ontario
“I have been very pleased dealing with Well.ca. Overall, my orders have been processed and shipped without any issues.“
Philip - Whitby, Ontario
“I found out about Well.ca about a year ago and it’s been a god send! I live in Nunavut and there is not much variety of drug store-type items, not to mention everything here is quite a bit more expensive. Well.ca always ships quickly and anytime I’ve dealt with their staff, they’ve been more than great. I like the added touch of the handwritten “thank you” on the invoices; it just adds a certain je ne sais quoi that most companies totally overlook. I’ve recommended Well.ca to so many people I know up here, and to my knowledge, many of them are now regular customers.“
Jaime - Rankin Inlet, Nunavut
“Your service is very good and efficient. The website is also easy to use!“
Joanne - Guelph, Ontario
“I am really impressed with your company’s service and I will definitely spread the word about Well.ca.“
“THANK YOU!!! I look forward to doing business with you in the future.“
Richard - Woonsocket, Rhode Island
“I used your site for the first time this week after discovering that my favourite mascara, Maybelline’s Full n’ Soft, had become impossible to find in most drugstores. Your site was so easy to use and I received my order within two days of making the purchase. Amazing!!! Best of all, you feature two of my favourite discontinued/hard to find beauty products, the Full n’ Soft mascara and the NYC Liquid Lip Shine. I will definitely be using you again, especially because of the free shipping and great service.“
Katie - Toronto, Ontario
“I would just like to say thank you for providing one of the best online shopping experiences I’ve ever had. I have never had a retail website alert me not only when my order is confirmed, but also when it is being processed, and shipped. And then to receive a confirmation from Canada Post? Wow. Great job. I’ll definitely shop with you again.“
Jennifer - Toronto, Ontario
“I’m just writing to say I really enjoy your service and I’m recommending your site to everyone that wants to know, I’ll keep shopping as long as you include free shipping. Keep up the great work.“
“I wanted to express my gratitude to your company for the manner in which the order was handled from the time it was placed, to the actual delivery. The emails showing what stage the order was at as it was being processed were a good thing. I appreciated it, and I think all your other customers do too; and in case they haven’t written to tell you its a great idea, I am thanking you for all of them. I certainly look forward to doing more online shopping with your company in the future.“
Paulette - Wainwright, Alberta
“I just have to tell you guys that I love your web site, so easy to navigate!!! This has been the first website that I have been on that I really like!! It’s 100% the best!!“
Reid - New Carlisle, Quebec
“Speedy delivery and excellent packaging. I’m very pleased with your operation and attentive staff.“
Lance - Wahnapitae, Ontario
“I must say this has been the best online shopping experience. I was a little concerned at first as this was the first time ordering from Well.ca and sorry to say, I have never come across your web site before now, so I wasn’t sure what to expect regarding service. I am very pleased to have stumbled across your online store and better yet, I was able to find what I was looking for from a Canadian online store. You provide excellent information regarding the status of my order, super fast shipping and to top if off – free shipping. I will definitely spread the word to family, friends and coworkers.“
Bonnie - Mississauga, Ontario
“Thank you very much, your customer service has been excellent!!“
Jennifer - Edmonton, Alberta
“I would just like to say that whatever you’re doing, you’re doing a great job! I ordered a couple products on Thursday or Friday and I was thoroughly impressed with the notifications of what was happening with my order and I received it within two business days! I know I’m only a half-hour drive away, but it still normally takes much longer for companies to get things together. Thank you very much for the prompt service and fully informing me as a customer. I look forward to ordering more from your website in the future and I will definitely recommend to my coworkers, family and friends!“
Rebecca - Waterloo, Ontario